Job Details

Student Services Manager

Position Number: 6775116
Location: Salt Lake City, UT
Position Type: Student Affairs and Services

Student Services Manager

Job Summary

The Student Union's Student Services Manager works on a dynamic team of community builders and Student Union professionals overseeing a variety of student focused services for our department. They work closely with the Union's Associate Director to develop and implement ongoing co-curricular opportunities and operational procedures for those services.

Under minimal supervision, this position is responsible for planning, organizing, directing and/or controlling all aspects pertaining to student service functions of the Union's internal and external customer service, staffing, and financial management operations pertaining to areas including (but not limited to) Union Recreation, Union Services Desk, Union Building Managers, Union Fellowships, & Union Scholarships.

The Student Union is a department within the division of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, collaboratively working alongside professional staff, student leaders, and academic partners.

Student Affairs is committed to the grounding of our programs, procedures, and policies in the tenets of anti-racism and inclusion. We recognize the continued importance of education and accountability that promote equity and social justice. Our expectation is that all employees are engaged in this work to create a welcoming environment that supports the success of both students and staff and ensures they have the opportunity to be fully incorporated into university life.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities

Supervises the Student Area Leaders of the Union Recreation Desk, Services Desk, & Building Managers.
Oversees the student service areas of the Union Recreation Desk, Services Desk, & Building Managers.
Oversees the Union Fellowship Program.
Oversees student scholarship applications and the scholarship application review process.
Implement trainings and co-curricular activities for student services.
Facilitates cooperative and collaborative community and institutional relationships.
Ensures customer satisfaction by analyzing complaints, concerns and suggestions and providing appropriate follow-through.
Forecasts, develops, and implements policies and procedures in the areas of customer service, staff management and co-curricular training goals and objectives that are consistent with University of Utah's policies.
Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (such as typing), walking.
Seldom: Bending, reaching overhead.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification and is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.This is a Manager-Level position in the Management track.Job Code: M23313Grade: M20

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Manager, Operations Project / Program Management: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.

Department-specific qualifications:

Requires a Bachelor's degree in a related area of assignment or equivalency and 4 - 6 years of progressively more responsible management experience.
Background knowledge of assigned department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors.
Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.
Completion of provided supervisory training within one year of employment may be required.

Preferences
Master's degree in a related area may be preferred.

Special Instructions

Requisition Number: PRN43754B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday - Friday 9:00 am - 5:00 pm
Department: 00318 - University Union (Day Staff)
Location: Campus
Pay Rate Range: $62,000 - $68,000
Close Date: 3/5/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/193160