Customer Service Representative/Cashier
Carroll University
Classification:Support Staff - Part-Time
Reports to:Accounts Receivable Manager
Description:The Customer Service Representative - Cashier will be a primary contact for Business Office customers and should work to maintain a high standard of positive, helpful and friendly service. The position is responsible for assisting students, parents, faculty/ staff in a variety of ways; with the majority of effort focused on student's accounts. The Customer Service Representative will be part of the team that interacts with various departments within the University.
Responsibilities:
Maintain an open awareness surrounding the student, parent, faculty/staff experience in the business office.
Interact with students, parents and faculty/staff to provide positive customer service including answering questions, problem solving and processing cash and credit card transactions. Interaction includes in-person, telephone, email and other media.
Monitor and facilitate a high standard of Customer Service in the Business Office by collaborating with colleagues to establish benchmarks for service and measuring success.
Understand student, faculty/staff transactions involving the business office, including student account functions. Be able to perform transactions accurately, and to work in various automated and manual systems. Examples of student account transactions include payment processing, payment plans, refunds and loan administration.
Prepare and send correspondence such as statements, collection letters and IRS form 1098-T's.
Open/Close the Business Office, including door security, signage, cash drawers and computer systems at opening and close of business day.
Cashier duties include cashing checks, processing petty cash, and check distribution.
Order petty cash from the bank and verify funds received from bank.
Prepare petty cash requests from various departments.
Record and charge accounts for returned checks.
Assist with communication from the Business Office, including Business Office website, emails, handbooks, brochures and student orientation.
Work closely with the Registrar, Student Financial Aid, Admissions, Student Services, Housing, Food Service, and other university departments to resolve student concerns and provide information.
Communicate with Business Office colleagues as appropriate to coordinate transactions.
Perform other duties as assigned by Accounts Receivable Manager.
Qualifications:
Education and/or Experience:
High School diploma or equivalent required
Previous experience with students in a higher education environment
Proven finance/accounting/communication skills
Technology Skills:
Proven computer and keyboard skills
Experience with software applications
Proficient in Microsoft office applications; Word and Excel
Human Relations Skills:
Excellent interpersonal skills
Effective telephone etiquette, verbal and written communication skills
Ability to work effectively and positively with members of the university's many constituencies
Able to maintain confidentiality
Able to work and make decisions independently
Possess exceptional Customer Service skills, including tact and friendliness
Able to multi-task
Other
Professional and businesslike demeanor
Attention to detail
Ability to add, subtract, multiply, and divide.
Ability to work occasional weekend hours during student orientation and move-in days
Physical Demands:
Able to sit for extended periods of time
Able to lift and carry up to 10 pounds
Able to frequently change position, standing and sitting
Job Number: #2021-067
Please reference job #2021-067 and submit cover letter and resume to: CUcareers@carrollu.edu
Human Resources
Carroll University
100 N. East Avenue
Waukesha, WI 53186
Carroll University does not discriminate in any manner contrary to law or justice on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability or veteran's status in administration of programs or in the employment of faculty and staff. EOE
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