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Financial Aid Advisor
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Position Number: 1960404
Location: Charles Town, WV
Position Type: Financial Aid

Financial Aid Advisor

Requisition Number: FINAN01959
Location: Charles Town, WV

The Financial Aid Advisor is responsible for providing financial aid support and counseling services to students attending American Public University System (APUS). This position communicates updates to students utilizing Federal Student Aid to support their educational goals.

This position requires engagement in student recruitment, admissions and/or financial aid activities, and therefore, is ineligible to receive certain types of incentive compensation.

Essential Functions:

Advises and educates students on various forms of Federal Student Aid
Primarily answers student inbound calls, also replies to emails and makes outbound contacts
Seeks out opportunities to enhance the student experience and promote high-quality service
Independently performs research to assist students and parents through the financial aid cycle
Remains flexible to daily workflow and task changes as a result of staffing needs, increased volume, or service level agreements
Collaborates with other university departments, as needed
Proactively communicates feedback and trends to management
Ensures daily tasks and contacts are met within established SLAs
Adheres to laws, regulations, policies and procedures, and compliance requirements
Meets department quality and productivity metrics
Performs other duties as assigned

Work Environment and Physical Demands:

Standard office environment in Charles Town, WV.
Office Hours: Monday - Friday 12:30 pm - 9:00 pm or Saturday - Wednesday 9:30 am - 6:00 pm based on business need.
Capability to work remotely as assigned. This position is not a remote position; however, may require telecommuting on occasion and incumbent must have capability to work remotely.
Potential to work holidays, if needed.

Required Skills

Strong verbal and written communications skills
Effective interpersonal communication and listening skills
Aptitude to think critically and solve problems
Ability to utilize multiple systems in transition between tasks
Proficient in Microsoft Office products, including Excel, Outlook, Word, Access, and PowerPoint
Solutions and detail oriented

Required Experience

Bachelor's degree required

Preferred Experience

Experience in customer service, call center, or office environment

To apply, visit https://recruiting.ultipro.com/AME1070/JobBoard/711bd40f-864c-42db-8c62-3c62f2edc13f/OpportunityDetail?opportunityId=405cdcf3-7618-4302-864b-dcad91f9ca55