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Senior Career Coach
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Position Number: 1956524
Location: Charles Town, WV
Position Type: Career Counseling and Placement

Senior Career Coach

Requisition Number: SENIO01954
Location: Online / Remote

Synopsis of Role:

The Senior Career Coach will serve as a subject matter expert for the coaching profession. This individual will support a wide range of industries, stay abreast of relevant changes in the job market, provide Emotional Intelligence assessments to Doctoral students, represent Career Services at events, serve as a mentor to staff and manage para professionals. The Senior Career Coach will also participate in the training and mentoring of department new hires.

Essential Functions:

Provides prospects, students and alumni with an even mix of both exploratory and industry specific career coaching through phone, email, individual sessions, group sessions and in classroom settings;
Assists students and alumni in the development of a personalized career action plan that consists of long and short-term goals; taking on, at times, cases which require additional support and attention. Respond to communication within the required SLA;
Engages and prepares students and alumni in a wide range of industries for events, such as encouraging attendance, conducting targeted resume reviews and hosting workshops;
Provides guidance by reviewing resumes, conducting mock interviews and recommending specific resources based on the individuals needs;
Attends and participates at in-person and virtual events, serving as a mentor to department staff in attendance;
Stays abreast of national and local initiatives, hiring trends and industry expectations regarding employment searching;
As requested or directed, mentors coaching staff on how to improve the quality of their relationships;
Participates in the training of new career coaching staff, serving as the quality assurance reviewer for emails and resumes during initial 90-days and collaborating with the manager on providing feedback;
Manages department involvement in advertising, preparing and serves as the University POC for special hiring programs such as PMF and WRP.
Oversees the federal WRP hiring program to include coordinating, advertising and assisting interested parties;
Becomes knowledgeable of, and certified in, Emotional Intelligence; utilize training to engage students and faculty inside, and outside, of the classroom;
Assists in assigning daily workflow and tasks to coaching team as directed by management;
Serves as manager to para professional staff, conducting interviews, training, performance reviews, and providing ongoing feedback;
Assists with career exploration to include researching and developing resources associated with those activities;
Other duties as needed to support the mission of the university, the student body and alumni.

Required Skills:

Strong teaching, mentoring, and public speaking abilities;
Experience administering and evaluating career and educational assessments;
Advising skills and knowledge of industry hiring standards;
Strong Word and PowerPoint skills;
Ability to work with minimal supervision to resolve issues in a dynamic and rapidly changing environment;
Strong analytical, organizational and administrative skills;
Excellent customer service skills;
Effective verbal and written communications skills;
Demonstrated ability to manage multiple projects under tight deadlines and meet department service level agreements;
Communication and influencing;
Customer service oriented;
Advanced research skills;
Attention to detail;
Teamwork;
Problem solving and decision making ability.
Contact (types and levels - internal and external)
- Internal - all levels of the company;
- External - prospects students, alumni.

Education and Experience:

Bachelor's degree required; Master's degree in a related field preferred;
Minimum of two years' Career Advising experience required;
Current career counseling or coaching certification required;
Specialized interest based assessment certification (EQi) preferred.

Work Environment and Physical Demands:

Standard office environment;
Ability to efficiently work remotely;
Ability to access APUS VPN for telecommuting;
Travel for special events with advanced notice as required;
Ability to work evenings and weekends with advanced notice as required.

To apply, visit https://recruiting.ultipro.com/AME1070/JobBoard/711bd40f-864c-42db-8c62-3c62f2edc13f/OpportunityDetail?opportunityId=b5ea04e9-5455-4f4f-84c3-cf64bd86a7ce