Job Details

Housing Outreach Coordinator

Position Number: 6246186
Location: Salt Lake City, UT
Position Type: Residence Life and Housing

Housing Outreach Coordinator

Job Summary

The Housing Outreach Coordinator leads the frontline operations for Housing & Residential Education (HRE). This role manages our two most important communication channels-our departmental phone lines and the main email inbox. This role also supervises a team of 15 student leaders (Housing Ambassadors), including 3-4 Lead Housing Ambassadors. The successful candidate will be responsible for guiding student staff, understanding a nuanced operations process, fielding complex student inquiries, and delivering accurate and compassionate communication-even when the message may be difficult to hear.

This is a highly dynamic, student-centered role that requires operational sharpness, emotional composure, and a willingness to learn a deep knowledge base of housing processes, timelines, and policy. From troubleshooting complex student situations to supporting high-pressure housing cycles, this role plays a critical part in delivering clear, timely, and compassionate support to students and families.

What This Role Demands:
Information Absorption: Housing operations are nuanced and cyclical. You'll need to absorb a large volume of process-knowledge and apply it accurately to real-world student scenarios.
Emotional Resilience: Some conversations will be tough. You'll need to stay calm, grounded, and professional when delivering difficult news to students or handling emotionally charged situations.
Student Leadership: You'll guide and support student employees through both high-volume periods and slower, more developmental months. Coaching and clarity matter.
Customer Service Maturity: You are the tone-setter for how students and families experience our office. You must lead with professionalism and warmth-even when others may not.

Responsibilities
Communications Oversight

Manage and monitor HRE's main public-facing communication channels, including department phone lines and the main email inbox.
Ensure timely, accurate, and student-centered responses to inquiries.
Serve as a go-to contact for questions escalated from student staff or other front-line service points.

Student Staff Supervision

Recruit, train, schedule, and supervise a team of approximately 15 Housing Ambassadors, including 3-4 Lead Ambassadors.
Develop onboarding tools and knowledge-sharing resources to support Ambassador success.
Facilitate regular one-on-one and team meetings with student staff.
Provide coaching and accountability to ensure a high standard of customer service.

Process Knowledge & Student Support

Learn and maintain a deep understanding of housing policies, seasonal procedures, and exception processes.
Help students navigate room selection and a multitude of other processes such as cancellations, meal plan changes, and special requests with clarity and empathy.
Contact students with key housing updates or decisions, delivering messages clearly-even when the news may be difficult.
Partner with internal teams (e.g. Accounting, Residential Education, LLCs) to ensure accurate support and referrals.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
QUALIFICATIONS PREFERRED BY DEPARTMENT:

Demonstrated ability to de-escalate conflict, deliver tough messages with tact, and maintain professionalism under pressure.
Experience working in a university or student housing setting.
Familiarity with cross-departmental collaboration in a university setting.
Knowledge of university housing operations and occupancy management best practices.
Experience using housing software (e.g., StarRez)
Strong time management and organizational skills.

Special Instructions

Requisition Number: PRN41987B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday to Friday (day).Occasionally work nights and weekends as needed to fulfill job responsibilities.
Department: 00307 - Housing & Residential Educ
Location: Campus
Pay Rate Range: $50,000 to $54,000/year
Close Date: 7/31/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/182925