Job Details

Customer Support Specialist I, IdahoSTARS

Position Number: 6348693
Location: Moscow, ID
Position Type: Child Care Services

Customer Support Specialist I, IdahoSTARS

Posting Number: SP004927P
Division/College: College of Education, Health & Human Sciences
Department: Center on Disabilities & Human Development
Location: Boise, Caldwell

Posting Context Statement:

The Center on Disabilities and Human Development (CDHD) is an independent unit within the College of Education, Health and Human Sciences. The CDHD is supported through a federal infrastructure grant with numerous projects funded through sponsored accounts. The CDHD improves the lives of people and their families by educating an interdisciplinary workforce, providing training and technical assistance within communities, conducting research, providing direct services, and disseminating evidence-based information

Position Overview:

This position provides responsive and engaging customer support for child care professionals as they navigate the data management system (RISE) as it relates to the Idaho Child Care Program (ICCP) and state child care licensing.

Duties may include:

Customer Support
Coordination of Meetings and Workshops
Facilitating communication between program participants and project leadership
Maintaining program calendars and schedules
Operational and Administrative Support
Serving as primary contact with program participants
Other duties as assigned

Required Experience:

One year of experience in a customer support role
One year experience with data entry and a data management system
Experience working on a team with shared goals
Experience with organizational and problem-solving tasks
Demonstrated ability to write clearly and precisely as demonstrated in applicant materials
Using computer software and applications for word processing, developing spreadsheets, email, and internet research

Required Education:

High School Diploma or equivalent

Required Other:

Ability to travel and work non-standard hours as needed

Additional Preferred:

EXPERIENCE

More than one year of experience in a customer support role
Knowledge of child care licensing procedures and/or federal and state rules and regulations for child care
Experience with the RISE Application
Working with child care professionals

EDUCATION

Associates degree in business administration or early childhood

Physical Requirements & Working Conditions:

None

Degree Requirement:
Listed degree qualification is required at time of application
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: $19.00/hr or higher commensurate with experience
Type of Appointment: _of_Appointment
FTE:

1.0

Full Time/Part Time: Full Time
Funding: This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 07/02/2025
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:

Applications received by July 16, 2025, will receive first consideration.

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, visit https://uidaho.peopleadmin.com/postings/48754

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.