Job Details

Front Desk Assistant (FT), CFRN40775REC

Position Number: 6362080
Location: Glen Ellyn, IL
Position Type: Registrars

Front Desk Assistant (FT), CFRN40775REC

Front Desk Assistant (FT), CFRN40775REC
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Serve students, parents, staff, faculty, and community members at the front counter. Provide assistance with completion of online forms and understanding College policies and procedures.

Initial contact for students, staff, faculty and community members for the Office of Student Records.

Assist students with completion of various online and physical forms, explaining processes, procedures, nextsteps and options.

Answer main phone line for the office; answering general questions and forwarding calls with more specificquestions to the appropriate representative.

Update student demographic records with proper identification, ensuring accuracy.

Enter ACT & SAT scores into student academic record.

Respond to email inquiries through general email accounts.

Sort and distribute incoming mail with the Office of Student Records and to other offices and departments.

Prepare documents for imaging.

Verify the accuracy of imaged documents in preparation for disposal.

Process academic program change requests & multiple academic program appeal forms received fromstudents and faculty by email, in person and by phone.

Process vendor intake forms.

Data entry projects as needed.

Others duties as assigned.

Qualifications:

Education
- High School graduate required.
- One year of college level coursework or equivalent preferred.

Experience
- One year office experience with heavy public contact in a position that requires accuracy and attention to detail required.
- Proficient in written and spoken English required.
- Three years' office experience in an academic environment with heavy public contact or equivalent combination of education and experience preferred.

Working Conditions:

PC, multi-line telephone, calculator, printer, fax, copier, imaged document scanner and microfiche reader.

Requires a commitment to providing exemplary customer service.

General office environment.

This position requires a background check.

Hybrid Remote Eligible: YES

Hiring Range: 4 Hourly/Starting salary beginning at $17.59/hourly, based on experience.

Working Hours: Monday-Friday 8:30-5pm

Competitive starting pay is dependent on education and experience. College of DuPage also offers a generous benefits plan which includes paid time off, tuition discounts for employees and dependents, medical, dental, vision effective the first day of employment, and retirement benefits in a collaborative and friendly environment.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/2558?c=cod