Job Details

Customer Support Lead, IdahoSTARS

Position Number: 6363700
Location: Moscow, ID
Position Type: Child Care Services

Customer Support Lead, IdahoSTARS

Posting Number: SP004931P
Division/College: College of Education, Health & Human Sciences
Department: Center on Disabilities & Human Development
Location: Moscow, Boise, Off Campus Location - Remote

Posting Context Statement:

The Center on Disabilities and Human Development (CDHD) is an independent unit within the College of Education, Health and Human Sciences. The CDHD is supported through a federal infrastructure grant with numerous projects funded through sponsored accounts. The CDHD improves the lives of people and their families by educating an interdisciplinary workforce, providing training and technical assistance within communities, conducting research, providing direct services, and disseminating evidence-based information

Position Overview:

This position oversees responsive and engaging customer support for child care professionals as they navigate the Idaho Child Care Program (ICCP) and state child care licensing requirements. The Customer Support Lead is responsible for delivering efficient and effective processes using data-driven decision-making to meet licensing and ICCP retention and recruitment goals

Duties include:

Program Leadership and Implementation
Research, Partner Engagement, and Communication
Evaluation and Accountability
Other duties as assigned

Required Experience:

Experience in a customer support role
At least one year of supervision experience
Experience with data entry and data management systems
Experience using project management software such as Smartsheet
Experience with developing client-facing and internal communications
Experience using computer software and applications for word processing, developing spreadsheets, email and internet research

Required Education:

High school diploma or equivalent

Required Other:

Ability to travel
Ability to work nonstandard business hours which may include weekends and evening as needed

Additional Preferred:

EXPERIENCE

Experience with child care or early childhood systems
Three years of supervisory experience
Experience with progress monitoring and reporting
Experience working in early childhood education or with early child care professionals
Experience interpreting federal or state child care regulations/guidelines

EDUCATION

Bachelors degree in Business Administration, or Early Child Care and Education

Physical Requirements & Working Conditions:

None

Degree Requirement:
Listed degree qualification is required at time of application
FLSA Status: Non-Exempt
Employee Category: Classified
Pay Range: $30.00/hour commensurate with experience.
Type of Appointment: _of_Appointment
FTE:

1.0

Full Time/Part Time: Full Time
Funding: This position is contingent upon the continuation of work and/or funding.
A visa sponsorship is available for the position listed in this vacancy: No
Posting Date: 07/07/2025
Closing Date:
Open Until Filled: Yes
Special Instructions to Applicants:

Applications received by July 21, 2025 will receive first consideration.

Applicant Resources: https://www.uidaho.edu/human-resources/careers/applicant-resources
Background Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check.

To apply, visit https://uidaho.peopleadmin.com/postings/48828

The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities.