Job Details

Director - Housing Administration

Position Number: 6440497
Location: Chattanooga, TN
Position Type: Residence Life and Housing

Director - Housing Administration
Knoxville, TN, United States

Job Identification: 3161
Job Category: Student Services
Posting Date: 06/05/2025
Job Schedule: Full Time
Locations: 2107 Andy Holt Avenue, Knoxville, TN, 37996, US (On-site)

Job Description
The Director of Housing Administration is a key member of the University Housing senior leadership team. This role focuses on managing department-wide projects and administrative tasks in conjunction with the Executive Director of University Housing. The director works closely with various internal and external stakeholders, gathering information to help make decisions, and ensuring multiple projects run smoothly. The Director of Housing Administration also oversees the department's customer service and outreach, helping to ensure that the department can effectively communicate its story.

This role involves developing and implementing Technological plans to enhance operational efficiency and improve the residential experience for students. The Director collaborates with other departments to align housing initiatives with the university's overall goals and objectives. This position also plays a crucial role in budget management, resource allocation, and policy development to support housing operations.

The Director of Housing Administration conducts regular assessments to identify areas for improvement and implements the best practices to enhance service delivery. environment for students.

Responsibilities

Provide direction, support, and supervision for all activities associated with contracts and assignments; departmental marketing, branding, and outreach; information technology; and camps and conferences.
Monitors housing applications and assignment data to determine accuracy of projected occupancy
Supervises and evaluates reporting staff
Participate in departmental policy formulation and updating published policy statements.
Serves on departmental, division, and university-wide committees
Investigates and responds to concerns and complaints of students, families, and University administrators
Serves as liaison to prospective students, families, and academic units regarding special housing accommodations and needs
Assists in planning the departmental budget with other members of the senior management team
Conducts statistical analysis of residence hall space utilization
Produce periodic market analysis of the off-campus housing market

Qualifications
Required Qualifications

Education: Master's degree in student Affairs, Education, Statistics, or Social Sciences, or related.

Experience: Minimum 8 years' experience in a full-time or equivalent part-time employment capacity required. Proficiency in Microsoft Suite, and experience successfully coordinating projects with team members not directly under your supervision.

Knowledge, Skills, and Abilities:

Ability to multi-task
Ability to communicate effectively both written and orally
Ability to work both independently and in a team environment
Skilled in training and supervising staff

Preferred Qualifications

Experience working with StarRez housing software
Experience presenting information to stakeholders
Experience working with on campus student housing
Experience with student housing occupancy management
Experience with assessment, including survey design, analysis, and reporting, as well as familiarity with statistical methods, data management and data analysis packages (SPSS, SAS, etc.)
Experience with customer service and communication
Experience with IT

Work Location

Onsite position located in Knoxville, TN.

Compensation and Benefits

The salary for this position is commensurate with experience and other qualifications and is accompanied by a standard university benefits package.

Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

Please complete the on-line application for full consideration. Applicants must include a cover letter, resume and a list of at least three references (with current e-mail address and phone number/s) in the application file. A review of all applications will begin immediately and will continue until the position is filled.

About The College/Department/Division The Division of Student Life is comprised of an outstanding group of professionals who create student-centered opportunities that contribute to a transformative Volunteer Experience. These opportunities allow students to grow their skills and knowledge outside of the classroom. From health and wellness to service and engagement, we provide opportunities where students exemplify the Volunteer Spirit, inspiring others to learn, lead, and serve.

Our departments provide essential services that support student success and future growth, fostering engagement, leadership, and wellness while enhancing belonging. Together, they create transformative experiences that help students achieve both academic and personal goals.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3161/?mode=location