Job Details

Senior Specialist

Position Number: 6553257
Location: Lubbock, TX
Position Type: Bursar and Student Accounts

Senior Specialist
Lubbock
42229BR
Student Business Services

Position Description
Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Major/Essential Functions

Resolve Student Account Issues Investigate and resolve customer billing or service complaints via phone, face to face or email by analyzing account details, communicating with students or parents, and implementing appropriate resolutions. Maintain thorough records of all customer interactions in TeamDynamix, including inquiries, complaints, and actions taken
Process Student Payments and Billing Determine appropriate charges for services, collect payments or deposits, and arrange billing as needed. Set up payment arrangements for prior term balances (up to 12 months) as appropriate, ensuring accuracy and compliance with departmental policies. Ensure accuracy and completeness of financial transactions and documentation
Coordinate with External Collection Agencies Serve as the primary liaison to third-party collection agencies. Provide detailed account breakdowns, respond to agency inquiries, and post payments received to student accounts. Maintain records of collection activities
Process Returned Payments Track, post, and reconcile unpaid returned checks. Notify affected students and initiate follow-up procedures to facilitate resolution. If the returned payment remains unpaid within 5 business days of the applicable term, notify the appropriate Assistant Managing Director for review and potential student cancellation
Support Prior Term Loan Processing Assist with application intake, eligibility determination, and documentation for Prior Term Loans. Track outstanding balances and follow up with students as necessary. If a loan remains unpaid within 5 business days of the applicable term, notify the appropriate Assistant Managing Director for review and potential student cancellation
Manage Mail-in Payments Log and secure all incoming mail-in payments to Student Business Services, ensuring compliance with SBS policies. Prepare daily payment reports and coordinate with the Cashiering team, Third Party Supervisor, or Scholarships Office for accurate posting. Obtain review and sign-off on the report when handing off checks to ensure proper documentation and accountability
Support Departmental Initiatives & Special Projects Perform other duties as assigned to support Financial Resolutions operations and departmental goals

Required Qualifications
High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications

Excellent listening skills and the ability to ask probing questions and understand concerns
Be able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Ability to work closely with other departments and staff members
Outstanding verbal and written communication skills
Call Center Experience
Be customer service orientated
Experience with Banner by Ellucian

Special Instructions to Applicant

Minimum Hire Rate

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.