Job Details

Part-time Testing Center Coordinator

Position Number: 6579575
Location: Columbus, GA
Position Type: Assessment, Accreditation, and Compliance

Part-time Testing Center Coordinator

Job ID: 290467
Location: Columbus State University
Full/Part Time: Part Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect. These values form and guide the daily work of our institution.

CSU's core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other. Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value. The university strives to provide all students with an exceptional education that's accessible, affordable, and creative to the core.

Job Summary

The Part-Time Testing Center Coordinator supports the day-to-day operations of the CSU Testing Center, ensuring secure, efficient, and professional administration of exams for students, professionals, and community members. Working closely with the Associate Director of Continuing & Professional Education, this role assists with scheduling, reporting, and trend analysis to improve utilization and customer service. The coordinator also actively administers exams during high-demand periods.

Responsibilities

The position duties/responsibilities will include but not be limited to:

Oversee daily operations of the CSU Testing Center, including facility readiness, staff coordination, and test administration.
Coordinate test schedules to maximize seat utilization and minimize downtime.
Serve as an active Test Center Administrator.
Monitor compliance with all test provider policies, security protocols, and confidentiality requirements.
Provide first-level technical troubleshooting and escalate issues as needed.
Track and report on monthly revenue, expenses, and appointment utilization.
Collaborate with the Associate Director to analyze test volume data, identify trends, and recommend efficiency strategies.
Maintain physical and digital security of testing materials, software, and facilities.
Prepare incident reports and handle customer service issues promptly and professionally.
Support quality assurance efforts and participate in audits as required.

Required Qualifications

Bachelor's degree and 2+ years of supervisory and customer service experience, or equivalent combination of education and experience.

Proposed Salary

Salary is commensurate with experience and education.

Position is limited to 19 hours per week, with flexible availability required, including some evenings and weekends.

Required Documents to Attach

Resume
Cover Letter

Knowledge, Skills, & Abilities

Potential candidates must possess:

Demonstrated ability to: work with diverse groups of candidates and employees, diffuse stressful situations when needed, as well as maintain confidentiality and ethical practices.
Ability to work independently and as part of a dynamic team.
Demonstrated problem solving and conflict resolution skills.
Excellent interpersonal and communication skills and ability to build positive relationships.
Demonstrated organizational, communication, and time-management skills with the ability to manage multiple priorities.
Ability to analyze data, identify trends, and propose actionable strategies.
Excellent communication skills and a customer-first mindset.
Proficiency with MS Office programs, scheduling tools, and troubleshooting processes.
Commitment to ethics, confidentiality, and professional conduct.
Ability to work flexible hours, including some evenings and weekends.

Contact Information

If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to hr@columbusstate.edu.

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.

Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.

Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.

Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.

Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.

Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
Pre-employment drug testing for positions with high-risk responsibilities.
Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

It is the policy of Columbus State University to recruit, hire, train, promote, and educate persons without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=290467&PostingSeq=1