Job Details

Operations Coordinator

Position Number: 6806681
Location: Salt Lake City, UT
Position Type: Residence Life and Housing

Operations Coordinator

Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The "U" is a PAC-12 institution with over 33,000 students. Housing & Dining Programs (HDP) is home to over 5,000 students who live in a mix of historic and new construction, totaling 22 co-ed residence halls and 10 apartment buildings.
HDP continues to grow, with a 1,500-bed residence hall currently under construction on lower campus, slated to open in fall 2026. The University Housing Campus Master Plan calls for continued growth and construction to meet housing demand, with a stated goal of adding 5,000 beds over the next five years.
Reporting to the Assistant Director of Occupancy Management, the Operations Coordinator is a pivotal member of the Occupancy Team, serving as a central point of information and coordination for housing operations. This role ensures that key occupancy processes run smoothly such as early arrivals, break housing, summer transitions, and occupancy changes, while acting as a liaison between the Occupancy Team and related divisions within HDP, including Residential Services, Accounting, Marketing, and Residential Life.
The coordinator supports consistent communication, operational alignment, and problem-solving across departments, ensuring that students and partners receive clear, timely, and accurate information. The ideal candidate is highly organized, detail-oriented, and skilled at coordinating people and processes to enhance the overall student housing experience.

Auxiliary Services is composed of over 20 departments and is focused on supporting student well-being and success, with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, working collaboratively alongside professional staff, student leaders, and academic partners.

Responsibilities
Operational Coordination

Manage timelines, logistics, and procedures for key occupancy processes including early arrivals, break housing, summer room changes, and summer housing transitions.
Serve as a central source of information for occupancy policies, deadlines, and procedures, ensuring consistency across teams and departments.
Maintain and update operational documentation and standard operating procedures to support operational accuracy and continuity.
Support routine occupancy tasks such as enrollment verification, occupancy audits, and processing student housing updates.
Collaborate with the Occupancy Team to ensure timely and accurate application processing, assignment updates, waitlist communication, and occupancy tracking.

Outreach & Communication

Partner closely with the Housing Outreach Coordinator to align messaging, prepare outgoing communications, and ensure students receive clear, accurate, and timely information.
Provide clear guidance to students navigating occupancy processes, deadlines, and housing options.
Coordinate with the Outreach Coordinator and other partners to ensure students receive timely follow-up, appropriate resources, and consistent information.
Assist in developing outreach materials, FAQs, timelines, and process guides for students and campus partners.
Proactively communicate with stakeholders, students, families, and staff, regarding important occupancy updates, operational timelines, and service impacts.
Support outreach initiatives during peak cycles (e.g., application launches, transitions, or major occupancy shifts), helping manage high volumes of inquiries and requests.

Leadership & Departmental Support

Provide direct operational and administrative support to the Assistant Director of Occupancy Management and Associate Director of Operations, including preparing reports, gathering data, identifying operational needs, and assisting with planning efforts.
Offer informed recommendations to leadership based on trends observed in student needs, operational challenges, and cross-departmental interactions.
Help coordinate meetings, agendas, and follow-up tasks for occupancy-related initiatives involving multiple departments.
Assist leadership in ensuring process alignment across DHP, promoting consistency and efficiency in occupancy operations.

Collaboration & Partnerships

Act as a liaison between the Occupancy Team and other DHP divisions (Residential Services, Accounting, Marketing, Residential Life) to ensure alignment of information, workflows, and service delivery.
Build and maintain effective, collaborative relationships with campus partners, helping clarify occupancy impacts and operational expectations.
Facilitate smooth communication across departments by sharing updates, identifying issues early, and supporting coordinated problem-solving.

Other

Serve on departmental and/or campus committees.
Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Experience using StarRez or similar housing management systems.
Experience working in a university housing system and/or a strong background in customer service.

Special Instructions
The University of Utah offers a comprehensive benefits package, including:

Excellent health care coverage at affordable rates
Generous employee benefit package includes 14.2% retirement contribution (subject to four-year vesting period), comprehensive health and dental coverage, and 50% tuition reduction after applicable years of service. See details at www.benefits.utah.edu.
Paid leave time (vacation, sick leave, and holidays)
Wellness programs to support physical and mental well-being
Professional development opportunities for career growth
Free UTA public transit pass (buses, TRAX, and FrontRunner)
Employee discounts for campus events, athletic games, and cultural experiences

Requisition Number: PRN43869B
Full Time or Part Time? Full Time
Work Schedule Summary: Typically, Monday - Friday, 8:00am - 5:00pm
Department: 00307 - Housing & Residential Educ
Location: Campus
Pay Rate Range: 50,000.00 to 54,000.00
Close Date: 12/26/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/193930