Job Details

Specialist, CE Enrollment & Support

Position Number: 6808555
Location: Orlando, FL
Position Type: Admissions/Enrollment

Specialist, CE Enrollment & Support

Position Number: HR0596.00000
Job Type: Staff
FT/PT:
Employee Class Description: C3-Staff PT (ed. support)

General Position Description:
Responds to inquiries received by walk-ins, phone or electronically to assist current and prospective students with the steps to enrollment and resolving difficulties encountered in the enrollment process. Provides information to current and prospective students, their families, the community, and other constituents. Ensures student and client satisfaction by providing a high level of internal and external customer service. Contributes to individual and team student enrollment and retention goals.

Grade: 2023
Exemption Status: Non-Exempt
Posting Number: S3693P
Primary Work Location:
If multiple locations, what are the other locations:
Proposed Work Schedule (please note hours subject to change based on business needs): Flexible schedule, Monday through Friday between 12:00 p.m. and 5:00 p.m.
Number of Vacancies: 1
Posting Start Date: 12/19/2025
Posting End Date: 1/12/2026
Open Until Filled: No
Temporary Position (Temp or Grant Funded Details):
Salary Range: $17.92 per hour

Essential Job Functions:

1. Responds to a high volume of inbound telephone, electronic, and walk-in inquiries from prospective and current students, including those who are not proficient in English and follows up in a timely manner.

2. Performs a high volume of outbound calls via calling campaigns.

3. Consults prospective/existing students to accurately explain program offerings and assess needs to promote suitable programs/services.

4. Ensures all international applicants receive the appropriate information and forms to complete their visa application process and secures the proper documents required by SEVIS.

5. Guides students through the registration process, secures student enrollments, and processes payments.

6. Inputs and maintains accurate student information into the Student Learning System, CRM and software systems.

7. Provides excellent customer service to prospective/existing students through consistent and effective outreach and follow-up.

8. Processes course cancellations, student transfers and student cancellations.

9. Accurately refers qualified corporate/organization leads to the appropriate program manager.

10. Works collaboratively with program areas to develop strategies to increase student enrollment/retention.

11. Supports clerical activities of the center. Types and edits a broad range of correspondence, documents, and reports.

12. May work evening and weekend hours as needed.

13. Performs other duties as assigned.

Required Minimum Education:
High school diploma or general education degree (GED).

Required Field of Study:

Other Required Qualifications:
Relevant work experience may be substitutable.

Required License/Certification:

Preferred Education & Field of Study:
Associate's Degree from a regionally accredited institution.

Preferred Type of Experience:
Proficiency in at least one language other than English relevant to a desired market for local and international students.

Customer service experience in a call center environment.

Experience in advising students on educational programs.

Experience in providing customer service to customers from diverse backgrounds.

Preferred Licenses/Certification:

Knowledge, Skills, and Abilities:
Ability to effectively handle multiple tasks while providing superior customer service in a fast-paced environment.

Ability to conduct clear telephone conversations, and respond to complaints with tact and diplomacy.

Ability to provide initial assessment of student questions and concerns, and apply critical thinking to resolve student enrollment problems.

Ability to operate a PC and skill in using Microsoft Office including Word and Excel.

Proficient in data entry.

Ability to communicate and listen effectively.

Ability to work evening and weekend hours.

Ability to work effectively with others in a team environment without close supervision.

Ability to work effectively in a diverse community and meet the needs of diverse student populations.

General Working Conditions:
This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Job Specific Working Conditions:

Diversity Statement:

To apply, visit https://valenciacollege.peopleadmin.com/postings/41350