Job Details

Assistant Director of Admissions Systems & Technology

Position Number: 6835881
Location: Columbus, GA
Position Type: Admissions/Enrollment

Assistant Director of Admissions Systems & Technology

Job ID: 293803
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Enrollment Management

Job Summary

The Assistant Director of Admissions for Systems & Technology supports the management and optimization of technological systems and processes that drive the undergraduate admissions operation at Columbus State University. Reporting to the Executive Director of Admissions, this position plays a key role in maintaining the integrity, accuracy, and efficiency of the CRM and related data systems used for recruitment, application processing, and communication workflows.

The Assistant Director collaborates with admissions, recruitment, and IT staff to ensure technology supports institutional enrollment goals, streamlines processes, and enhances the applicant experience. This role serves as a key systems administrator, problem solver, and project coordinator for admissions technology initiatives.

Responsibilities

Significant Duties & Responsibilities include: Systems Administration and CRM Support (30%) - Assist with day-to-day administration and maintenance of the admissions CRM (e.g., Salesforce/TargetX, Slate, etc.). Create, test, and maintain communication flows, forms, reports, and dashboards. Support staff in troubleshooting CRM or system issues and coordinate resolutions with IT or vendors. Monitor system integrity to ensure accurate data and efficient workflow processes.; Centralized Processing and Workflow Coordination (20%) - Support the Executive Director in managing centralized processing of undergraduate applications, ensuring timely and accurate review and decision entry. Maintain workflow documentation and assist in identifying and resolving process bottlenecks. Provide user support and training for staff on customer service, document management and admissions processing tools.; Data Management and Reporting (15%) - Assist with the collection, validation, and reporting of admissions data for internal and external audiences. Support the Executive Director in preparing reports for leadership that track application trends, funnel progress, and recruitment ROI. Identify data quality issues and assist in implementing solutions to ensure data accuracy across systems.; Technology Implementation and Project Coordination (15%) - Participate in the planning, testing, and implementation of new technology tools and system enhancements. Document project requirements, track progress, and communicate updates to stakeholders. Collaborate with IT and vendor partners to ensure smooth system integration.; Training, Documentation, and Support (10%) - Develop and maintain user guides, training resources, and process documentation for admissions staff. Conduct training sessions on customer service, CRM functionality, data entry standards, and workflow best practices. Provide ongoing support to ensure team members are effectively utilizing technology tools.; Collaboration and Communication (10%) - Serve as a bridge between the admissions office, Enrollment Management leadership, and IT to ensure technology solutions meet operational needs. Contribute to cross-functional discussions around process improvement, data governance, and system security. Assist in evaluating new technology opportunities that improve applicant and staff experience.; Other Duties - Perform additional duties assigned to support the goals of the Office of Admissions and the Division of Enrollment Management.

Required Qualifications

Required Qualifications include: Bachelor's degree from a regionally accredited institution required.; At least three years of experience in admissions operations, CRM management, higher education technology support, higher education, data, or technology systems required.; Demonstrated experience managing multiple projects or process improvement initiatives.

Preferred Qualifications

Preferred Qualifications include: A Master's degree is preferred.; Experience with Banner, CRM systems, and/or data-driven enrollment strategies preferred.

Proposed Salary

The proposed annualized salary range for this position is $56,723 - $62,314 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include: Knowledge - Understanding of undergraduate admissions processes, application review, and data management. Working knowledge of CRM systems (e.g., Salesforce, TargetX, Slate) and student information systems (e.g., Banner). Familiarity with data integration principles and best practices in admissions technology.; Skills - Strong technical and analytical skills, with attention to detail and accuracy. Ability to interpret and communicate data clearly to both technical and non-technical audiences. Proficiency in Microsoft Excel, report building, and CRM configuration. Excellent written and verbal communication skills. Strong organizational and time management abilities to manage multiple priorities.; Abilities - Collaborate effectively with cross-departmental teams. Adapt quickly to new technologies and evolving business needs. Exercise sound judgment and maintain confidentiality. Demonstrate initiative, problem-solving ability, and commitment to continuous improvement. Typical office environment with some periods of sitting, standing, and walking. Must be able to work extended hours during peak admissions cycles. Some weekend

Contact Information

If you have any questions, please contact Kristin Williams, Hiring Manager, via email at williams_kristin@columbusstate.edu

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
Pre-employment drug testing for positions with high-risk responsibilities.
Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check

Position of Trust + Education

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=293803&PostingSeq=1