Job Details

Guest Services Supervisor

Position Number: 6972193
Location: Salt Lake City, UT
Position Type: Public Relations, Marketing and Communications

Guest Services Supervisor

Job Summary

The Guest Services Supervisor plays a key role in maintaining a welcoming, well-organized front desk environment by ensuring daily operations run smoothly and supporting staff performance in real time.

Working alongside the team, this role helps ensure procedures are followed accurately, staff remain informed and prepared, and guests feel comfortable approaching the desk for assistance. The Supervisor provides ongoing coaching and guidance during each shift, helping staff strengthen their interactions with guests and confidently handle a wide range of questions and situations.

The Supervisor also monitors how daily operations, tools, and resources function in practice, identifying opportunities to improve their effectiveness for staff and guests. This position is primarily floor-based and involves consistent, active engagement with staff and guests throughout each shift.

Red Butte Garden is accessible through multiple public transit options. Several bus routes serve Research Park and the University Medical Center, and the Trax Red Line provides nearby access, followed by a short walk or an on-demand University campus shuttle. The campus shuttle's Sunnyside Route offer direct service to Red Butte Garden.

For more information, see:

Responsibilities

Coordinate Daily Operations: Lead the daily operations of the guest services team by maintaining an active presence at the front desk and ensuring procedures, transactions, and routines are followed consistently and accurately. Work alongside staff to support workflow, address operational challenges, and communicate coverage or service needs to the Guest Services Manager.
Provide Outstanding Guest Service & Issue Resolution: Model warm, professional guest interactions and support staff in delivering a welcoming experience. Serve as the first point of escalation for routine guest concerns, assist with service recovery, and help staff resolve questions and challenges in real time.
Staff Support & Performance Coaching: Provide ongoing, real-time coaching to reinforce service expectations and operational accuracy. Observe staff interactions throughout shifts, guide problem solving, and communicate recurring performance patterns or support needs to the Guest Services Manager.
Communication & Information Coordination: Ensure staff are informed and prepared for daily operations by reviewing upcoming events, coordinating updates from across departments, and communicating relevant information clearly to support accurate guest assistance.
Operational Awareness & Continuous Improvement: Monitor service conditions and observe how frontline tools, procedures, and resources function in practice. Identify recurring operational challenges and communicate improvement opportunities to the Guest Services Manager to support ongoing refinement of training, procedures, and systems.
Special Events & Operational Support: Support guest services operations for special events and programs, including assisting with event readiness and adapting workflows as needed to maintain consistent service quality.

Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.This is a Supervisor-Level position in the Management track.Job Code: M20521Grade: M11

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Supervisor, Customer Service Management: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Preferences

Experience providing real-time coaching, guidance, or informal leadership in a customer-facing environment.
Demonstrated ability to observe operations and identify opportunities to improve staff effectiveness.
Experience supporting team communication and coordinating information across departments.
Experience in hospitality, visitor services, retail, or similar fast-paced service settings.
Proficiency using customer service systems such as point-of-sale, databases, or internal knowledge resources.
Demonstrated ability to maintain a positive, engaged presence in a high-visibility, guest-facing environment.

Special Instructions

Requisition Number: PRN44391B
Full Time or Part Time? Full Time
Work Schedule Summary: Tuesday through Saturday, with flexibility for occasional shifts on evenings, weekends, and holidays as required.
Department: 00340 - Red Butte Garden & Arboretum
Location: Campus
Pay Rate Range: $17.50 - $18.50, depending on experience
Close Date: 3/27/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/197271