Job Details

Undocumented Student Success Specialist

Position Number: 6983258
Location: Pasadena, CA
Position Type: Student Affairs and Services

Undocumented Student Success Specialist

Pasadena City College

Salary: $75,171.36 - $82,876.44 AnnuallyCFT-50

Job Type: Full-Time

Job Number: 09836

Location: Pasadena, CA

Department: Institutional Equity, Diversity & Justice

Closing: 3/19/2026 11:59 PM Pacific

This is a grant-funded position.

Renewal is on an annual basis, however, is not guaranteed.

The Dream Resource Center primarily serves the needs of undocumented students under the Division of Equity, Diversity & Justice. Under general supervision, the Undocumented Student Success Specialist provides tailored student success services for undocumented students to ensure enrollment, retention, and academic and career success, and creates, implements, and (co)-leads initiatives for undocumented students that focus on academic success, holistic well-being, inclusion, and completion/graduation. These initiatives include but are not limited to coordinating academic and co-curricular services, creating and implementing workshops, trainings, and events, tracking data, and evaluating efficacy of initiatives geared toward the success of undocumented students across the District's campuses.

EXAMPLES OF DUTIES:

Supports student outreach, recruitment, career, retention, completion, and transfer efforts, in collaboration with other campus partners, with a special focus on undocumented students.
Connects undocumented students to appropriate programs and services both on campus and off-campus to best assist them with issues affecting their retention, success, basic needs, safety, and wellbeing.
Monitors equity-focused undocumented student involvement in on-campus support resources, including academic counseling, development of student educational plans, support services related to financial aid, scholarships, internships, transfer, including completion of transfer admission guarantees, and other campus services through a case management model.
Develops events and services for the Dream Resource Center to support the educational experience of undocumented students in collaboration with staff and faculty, including overseeing logistics and scheduling.
Monitors responses and supports for undocumented-identified students Early Alerts submitted by faculty and staff through the establishment of goals centered in equity to promote success.
Implements the operations of the Dream Resource Center, including front-desk coverage, event calendar management and scheduling.
Collaborates with academic and career counselors, success coaches, instructional/non-instructional faculty, staff, instructional aids, tutors, and managers to identify potential barriers to undocumented student persistence and develops culturally responsive strategies to address these barriers.
Collaborate with retention specialists and success coaches to coordinate and align Dream Resource and retention efforts with District-wide retention efforts.
Prepares and provides educational workshops and trainings for students, staff, and faculty, on topics related to inclusion, student experience, strengths of undocumented students, best practices, and services available for students through the Center which may include work after hours and on weekends.
Leads, mentors, and evaluates performance for student interns/workers and volunteers from a strengths-based perspective, related to their program or projects, particularly those focused on Undocumented student programs and services.
Help identify and monitor progress on student-directed and student-driven goals that support self-sufficiency.
Utilizing data, develop reports to assist the supervising manager with assessing/evaluating the programs, services, and retention efforts of the Student Success Center, including program review, annual planning and development of student learning outcomes.
Identifies goals of the Dream Resource Center and resources necessary to assist the supervising manager to meet the changing needs of undocumented students.
Monitors the Center budget to assist the supervising manager in budget administration, including requisitions, documentation, and databases.
Assist in the development of culturally appropriate marketing and publicity materials such as flyers, emails, newsletters, posters, presentations, brochures, videos, websites, and social media platforms.
Performs related duties as assigned.

MINIMUM QUALIFICATIONS:

Bachelor's Degree from an accredited college or university in education, counseling, psychology, sociology, or closely related field

AND

Two (2) years of experience working with the undocumented community or diversity affairs

Two (2) years of experience working in academic advising, retention, education, student services, non-profit, community organizing, mental health or related field.

PREFERRED QUALIFICATIONS:

Master's Degree in education, counseling, psychology, sociology, or closely related field.
Four (4) years of experience working in the field of student services and success, education, non-profit, community organizing, mental health, or related field.
Experience selecting, training, and leading hourly staff.

KNOWLEDGE, SKILLS, AND ABILITIES - May be representative, but not all-inclusive, of those knowledge, skills and abilities commonly associated with this position.

KNOWLEDGE OF:

Knowledge and understanding of undocumented student experience in higher education, as well as knowledge of broader diversity in higher education and the ability to address these issues through retention programs and activities
Knowledge and understanding specifically of emerging challenges, trends, and concerns within the undocumented community.

SKILLS:

Experience with crisis intervention, conflict resolution, and responding to emergent needs.
Experience in creating, implementing, facilitating, and publicizing events for both student and employee stakeholders
Excellent cultural competency skills to engage with individuals from diverse socioeconomic and cultural backgrounds.
Demonstrated experience working with communities who have been traditionally underserved by higher education and experience in the pedagogy reflecting intersections of race, culture, class, ethnic, and queer communities.
Demonstrated experience with college students in program leadership and professional development.
Demonstrated experience in the following areas: recruitment, retention, or academic advising at the university level.
Excellent initiative, organization, attention to detail, resourcefulness and problem-solving.
Excellent interpersonal communications skills (e.g. the ability to exercise tact, diplomacy, sensitivity in interacting with students, staff, & faculty and handling sensitive issues).
Use general office software and equipment to develop training materials, develop work schedules, garner services for the Dream Resource Center, generate reports, aggregate data, communicate with District staff and students.
Demonstrated skills in web marketing, design, and social media interactions.

ABILITIES:

Commitment to social change including working to end all forms of oppression: racism, heterosexism, trans oppression, ableism, sexism, classism, etc.
Ability to effectively prioritize multiple work priorities and organize various projects and to follow safety and confidentiality protocols.

CORE COMPENTENCIES: The District has identified the following essential skills and attributes needed for success in this position.

Student Advising and Support
Knowledge of College Policies and Procedures
Communication Skills
Presentation and Outreach
Event Planning and Coordination
Collaboration and Relationship Building
Data Management and Reporting
Organizational and Administrative Skills

SALARY RANGE:

CFT - 50

APPLICATION AND SELECTION PROCESS

Pasadena City College (PCC) utilizes an online application process. Hard copy, e-mailed, or faxed resumes are not accepted. Job postings will not be reopened due to failure to submit an application before the closing date for any reason. You can apply for a position from any computer with Internet access. Please keep in mind the following:

If you do not follow the process or your application/resume is incomplete, your information will not be processed.
If you need to update any submitted information, you will need to reapply in full. When HR sees duplicate applications, we archive the oldest and the most recent application and materials are considered.
The selection advisory committee will review, evaluate, and consider applications and supporting materials received by the deadline. Meeting the minimum qualifications for a particular position does not assure the applicant an interview.
While the acceptance of the application packet is done through PCC's Applicant Tracking System (ATS), all hiring decisions are made by a hiring committee.
Once applications are submitted, they are final. Please carefully review your application and the documents which you are attaching to make sure that they are free from errors and complete. If you require assistance with your application, please refer to the application guide or you may contact NeoEd Customer Support at 855-524-5627. Customer Support is available Monday - Friday, 6 a.m. - 6 p.m. (PST).

All materials listed below may be required for your application packet to be considered complete:

Resume or Curriculum Vitae
Cover Letter

After a review of applications received, the District may require the completion and submission of supplemental documents prior to the interview process.

ADDITIONAL INFORMATION

Successful applicants must provide proof of eligibility to work in the United States.
Successful completion of background check including Live Scan and Tuberculosis (TB) assessment/screening.
Pasadena Area Community College District will not sponsor any visa applications.
Applicants must be available for interviews at Pasadena City College at no cost to the District.
Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting the Office of Human Resources directly at (626) 585-7388.
The Pasadena Area Community College District does not discriminate in the educational programs and activities operated by the District or in employment procedures and practices of the District. The Policies of Title IX as developed to date are available for inspection during normal business hours at the District office at 1570 E. Colorado Blvd., Pasadena, CA 91106.
Crime awareness and campus security information are available from Campus Police. (Public Law 101-542).
The Pasadena Area Community College District is an equal opportunity employer. The District encourages applications from underrepresented minorities and the disabled.
An applicant, who attempts to contact individual Board members or members of the screening committee with the intent of influencing the decision of the committee or the Board, will be disqualified. General inquiries regarding the position and/or District employment should be directed to the Office of Human Resources.

PASADENA AREA COMMUNITY COLLEGE DISTRICT
Equal Opportunity, Title IX, Section 504 Employer

To apply, please visit https://www.schooljobs.com/careers/pasadenaedu/classified/jobs/5243784/undocumented-student-success-specialist

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