Job Details

IT Business Analyst

Position Number: 7032734
Location: Columbus, GA
Position Type: Business - Information Systems and Technology

IT Business Analyst

Job ID: 296627
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Department of Information Technology

Job Summary

The IT Business Analyst serves as the requirements and process analysis specialist within the university's IT Project Management Office (PMO). This position bridges the gap between institutional business operations and technology solutions, translating complex stakeholder needs into clear, actionable documentation that drives successful system implementations. The primary focus is the university's Workday HCM and Finance migration, where the Business Analyst will lead requirements gathering, business process mapping, gap analysis, and user acceptance testing coordination across multiple functional areas including Human Resources, Finance, and Academic Affairs.

Responsibilities

Significant Duties & Responsibilities include: Requirements Elicitation and Documentation (40%) - Facilitate requirements gathering workshops, stakeholder interviews, and discovery sessions with cross-functional teams across HR, Finance, Academic Affairs, and other university departments. Produce clear, actionable Business Requirements Documents (BRDs), functional requirements specifications, and user stories that serve as the authoritative reference for solution design and configuration. Develop and maintain a requirements traceability matrix linking business needs to system configurations, test cases, and deliverables. Elicit both functional and non-functional requirements, including performance expectations, security constraints, data privacy needs, and integration specifications. Translate complex institutional processes and regulatory requirements (FERPA, state reporting mandates) into language that technical teams can implement and business stakeholders can validate. Manage requirements change control, assessing the impact of proposed changes on scope, timeline, and dependent workstreams.; Business Process Analysis and Mapping (30%) - Document current-state (as-is) business processes through observation, interviews, and workshops with departmental stakeholders. Design future-state (to-be) process maps that reflect platform capabilities, institutional policy decisions, and operational improvements. Conduct gap analysis between current business processes and target system functionality, identifying where standard configuration, customization, or process redesign is required. Create process flow diagrams, swimlane charts, data flow models, and decision matrices using industry-standard notation (BPMN, UML). Support the UiPath RPA initiative by analyzing administrative workflows, identifying automation candidates, and documenting process requirements for bot development. Identify process improvement opportunities that reduce manual effort, eliminate redundancy, and improve data quality.; Solution Validation and Testing (20%) - Develop user acceptance testing (UAT) plans, test scripts, and test data sets based on documented requirements and process maps. Coordinate and facilitate UAT cycles with end users, tracking results, documenting defects, and validating that configurations meet documented requirements. Support data migration validation by defining data quality rules, reviewing conversion results, and confirming that migrated records meet business expectations. Participate in system integration testing to verify data flows correctly between Workday and connected platforms (student information system, identity management, reporting tools). Review vendor deliverables against documented requirements, flagging discrepancies and working with the IT Project Manager to resolve gaps.; PMO Methodology Support (10%) - Contribute to the development of PMO templates, standards, and reusable artifacts for requirements management. Maintain project documentation in the PMO's designated platforms, ensuring requirements artifacts are current, version-controlled, and accessible. Participate in sprint planning, sprint reviews, and project status meetings, providing updates on requirements and analysis deliverables.

Required Qualifications

Required Qualifications include: Bachelor's degree in Information Technology, Information Systems, Business Administration, or a related field.; Three (3) or more years of experience as a Business Analyst, Systems Analyst, or equivalent role supporting enterprise technology implementations.; Demonstrated experience with requirements elicitation techniques including stakeholder interviews, workshops, document analysis, and observation.; Experience creating formal requirements documentation: Business Requirements Documents, functional specifications, user stories, and acceptance criteria.; Experience supporting user acceptance testing, including test plan development, test execution coordination, and defect tracking.

Preferred Qualifications

Preferred Qualifications include: Experience supporting an ERP implementation (Workday, PeopleSoft, Banner, SAP, or Ellucian), particularly in HCM, Finance, or Payroll functional areas.; Professional certification in business analysis: CCBA or CBAP from IIBA, or PMI-PBA from the Project Management Institute.; Experience in higher education, government, or public-sector environments.; Familiarity with robotic process automation (RPA) platforms such as UiPath.; Knowledge of Lean Six Sigma or other structured process improvement methodologies.; Familiarity with Agile and Scrum practices, including writing user stories and participating in sprint ceremonies.; Understanding of data privacy requirements in educational settings, including FERPA and state compliance mandates.

Proposed Salary

The proposed annualized salary range for this position is $66,468 - $73,277 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include: Strong analytical thinking with the ability to decompose complex business operations into discrete, documentable process steps and requirements.; Exceptional listening skills and the patience to draw out unstated assumptions, implicit business rules, and edge cases that stakeholders may not initially articulate.; Ability to work across organizational boundaries, building productive relationships with HR, Finance, Academic Affairs, IT, and executive stakeholders.; Comfort operating in a newly established PMO environment where processes and standards are still being developed.; Attention to detail and commitment to documentation quality, understanding that incomplete or ambiguous requirements are a primary driver of project risk.; Ability to manage competing priorities across multiple projects, clearly communicating capacity constraints and recommending trade-offs when necessary.; Proficiency in business process modeling using standard notation (BPMN, UML activity diagrams) and tools such as Visio or Lucidchart.; Strong written communication skills with the ability to produce clear, structured documentation for both technical and non-technical audiences.

Contact Information

If you have any questions, please contact Cole Maddox, Hiring Manager, via email at maddox_steven1@columbusstate.edu.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
Pre-employment drug testing for positions with high-risk responsibilities.
Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check

Position of Trust + Education

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=296627&PostingSeq=1