Job Details

Assignments Coordinator

Position Number: 7063568
Location: Salt Lake City, UT
Position Type: Residence Life and Housing

Assignments Coordinator

Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The "U" is a PAC-12 institution with over 33,000 students. Housing & Dining Programs (HDP) is home to over 5,000 students who live in a mix of historic and new construction, totaling 22 co-ed residence halls and 10 apartment buildings. HDP continues to grow, with a 1,500-bed residence hall currently under construction on lower campus, slated to open in fall 2026. The University Housing Campus Master Plan calls for continued growth and construction to meet housing demand, with a stated goal of adding 5,000 beds over the next five years.

Reporting to the Assistant Director of Occupancy Management, the Assignments Coordinator works primarily within the Operations team while collaborating with all functional areas within HDP. This position assists with occupancy-related tasks for the entire campus, including, but not limited to, waitlists, room changes, and occupancy verification processes.

The role supports the development and implementation of efficient housing processes using systems such as StarRez, ensures timely and transparent communication with students and campus partners, and helps manage housing applications, reservations, and enrollment verification. The Assignments Coordinator also serves as a key point of contact for student and family inquiries, provides high-level customer service, and works closely with campus partners to coordinate housing needs, contributing to a positive and seamless residential experience.

Auxiliary Services is composed of over 20 departments and is focused on supporting student well-being and success, with the goal of assisting students in discovering their passion, people, and purpose. To that end, we aim to foster an environment that encourages employees to embrace innovative service delivery methods to best meet the needs of our students. As a result, students have the opportunity to participate in the creation of campus culture, working collaboratively alongside professional staff, student leaders, and academic partners.

Responsibilities
Occupancy Management

Oversee occupancy processes, including waitlists, room assignments, room changes, cancellations, moves, and occupancy verifications using housing management software (e.g., StarRez).
Manage enrollment verification, credit hour exemptions, early arrivals, break housing, and the eviction process.
Assist in developing and implementing occupancy-related training, resources, and SOPs for HDP staff and partners.
Coordinate peak cycle activities, move-in/move-out logistics, and housing events to ensure operational efficiency.
Collaborate with the occupancy team and residential education staff to meet area goals and plan housing application actions.
Maintain accurate operational records, generate occupancy analytics, and support process documentation to ensure consistent messaging and compliance.
Troubleshoot and resolve student concerns related to housing applications, assignments, waitlists, and occupancy processes, referring to appropriate campus resources when needed.

Partner Coordination & Room Hold Management

Serve as a liaison with campus partners (e.g., Athletics, ROTC, CDA, and affiliated programs) regarding room holds, allocations, and timelines.
Track and manage partner room hold requests, escalating conflicts or exceptions as needed.
Ensure alignment of partner needs with housing availability in collaboration with the occupancy management team.
Maintain clear, consistent communication with internal and external stakeholders regarding partner housing processes and policy updates.

Customer Service & Frontline Support

Model professional, courteous, and inclusive customer service in alignment with HDP and University values.
Serve as a support resource for student leaders and front desk staff, particularly in escalated situations.
Assist students with housing processes such as applications, contracts, cancellations, room changes, move-in/move-out logistics, and policy inquiries.
Provide guidance on routine and escalated student policy questions, conflicts, and roommate disputes.
Triage high-volume inquiries, escalating complex issues as appropriate, and maintain records in compliance with FERPA and confidentiality standards.
Provide students and families with accurate information regarding HDP procedures, campus resources, and applicable regulations.

Other

Serve on departmental and/or campus committees.
Other duties as assigned.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience). Two years experience in collecting, organizing analyzing, and presenting data; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Qualifications

Bachelor's degree in a business-related field or equivalent work experience.
Demonstrated organizational skills to manage workflow and establish a harmonious and productive environment.
Demonstrated ability to accurately analyze information, situations, and procedures to define problems and formulate conclusions.
Demonstrated competencies in supporting customer service initiatives, including creating a welcoming environment, professional electronic communication, and phone etiquette.
Previous experience working with various software packages (including spreadsheets, word processing, and email).
Strong communication and interpersonal skills.

Preferred Qualifications

Experience using StarRez or similar housing management systems.
Experience working in a university housing system and/or a strong background in customer service.

Special Instructions

Requisition Number: PRN44676B
Full Time or Part Time? Full Time
Work Schedule Summary: Typically, Monday - Friday, 8:00am - 5:00pm
Department: 00307 - Housing
Location: Campus
Pay Rate Range: 50,000. to 54,000.00
Close Date: 5/29/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/199761