Job Details
Assistant Director of Business Operations - CRW - 004514
Assistant Director of Business Operations - CRW - 004514
Western Carolina University
Department: Campus Recreation and Wellness
About WCU:
Western Carolina University continues to rank high on Forbes Best Employers lists each year. Including:
2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
2024 - Ranking in the top 8.5% on Forbes Americas Best Midsize Employers list, WCU was ranked 34 out of the top 400 employers across all industries.
2023 - Ranked in the top 20% on Forbes Americas Best Midsize Employers list, WCU was ranked 97 out of the top 500 employers across all industries.
2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.
2025 - Ranked 1st in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
2024 - Ranking in the top 8.5% on Forbes Americas Best Midsize Employers list, WCU was ranked 34 out of the top 400 employers across all industries.
2023 - Ranked in the top 20% on Forbes Americas Best Midsize Employers list, WCU was ranked 97 out of the top 500 employers across all industries.
2022 - Ranked 14th in the top 100 employers in North Carolina in Forbes Americas Best Employers by State list.
Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.
Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.
Position Summary:
The primary location of this position is on-site in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act.
The Assistant Director of Business Operations is a member of the Campus Recreation & Wellness (CRW) management team and reports to the Senior Associate Director. The position is responsible for front-end business and membership operations, budget administration, purchasing, travel coordination, records management, and student staff supervision and training. Key duties include managing payroll deduction memberships, maintaining membership databases through Fusion, overseeing accounts payable and receivable, processing deposits, invoices, reimbursements, and budget transfers, reconciling budgets, and preparing financial reports. The role also serves as a primary contact for membership and access-related questions, coordinates with campus partners and external vendors, supports feedback and communication processes, assists Club Sport Officers with financial transactions, and helps with facility reservations and other departmental operations as needed.
The Assistant Director of Business Operations is a member of the Campus Recreation & Wellness (CRW) management team and reports to the Senior Associate Director. The position is responsible for front-end business and membership operations, budget administration, purchasing, travel coordination, records management, and student staff supervision and training. Key duties include managing payroll deduction memberships, maintaining membership databases through Fusion, overseeing accounts payable and receivable, processing deposits, invoices, reimbursements, and budget transfers, reconciling budgets, and preparing financial reports. The role also serves as a primary contact for membership and access-related questions, coordinates with campus partners and external vendors, supports feedback and communication processes, assists Club Sport Officers with financial transactions, and helps with facility reservations and other departmental operations as needed.
Knowledge, Skills, and Abilities Required for this position:
Minimum Qualifications:
- Must be legally eligible to work in the United States without requiring employment sponsorship for immigration purposes.
- Bachelors degree in business administration or a related discipline; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
- Previous demonstrated cash-handling experience.
Preferred Qualifications:
- Proven ability to communicate clearly and effectively in both verbal and written formats, as demonstrated by previous roles or assessments.
- Demonstrated experience in managing challenging situations with professionalism, as evidenced by specific examples or feedback from past positions.
- Track record of independently identifying problems and implementing effective solutions, supported by documented outcomes or performance reviews.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with additional office software, as shown by certifications or relevant work experience.
Position Type: Permanent Full-Time
Special Instructions to Applicants:
Applicants must apply online in order to be considered. Review of applications will begin immediately and will continue until a candidate has been selected for hire.
Please include a cover letter, resume, and a list of references (with complete contact information).
For questions or additional information, please contact Nick Mashburn at nmashburn@email.wcu.edu
Please include a cover letter, resume, and a list of references (with complete contact information).
For questions or additional information, please contact Nick Mashburn at nmashburn@email.wcu.edu
AA/EOE
Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.
University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.
To apply, please visit: https://jobs.wcu.edu/postings/34184
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