Job Details

Hospitality Operations Assoc

Position Number: 7209394
Location: Salt Lake City, UT
Position Type: Business - Hotel & Restaurant Management

Hospitality Operations Assoc

Job Summary

Located in Salt Lake City, the University of Utah is a public, 4-year institution committed to providing an exceptional academic and co-curricular experience for students and the University community. The "U" is a Big 12 Conference institution with over 33,000 students. Housing & Residential Education houses more than 5,000 residents and continues to grow, with new buildings planned as part of the Campus Master Plan.

Housing & Dining Programs and the University of Utah value interactions among individuals with varying traditions, cultures, identities, expressions, orientations, religious beliefs, economic backgrounds, and racial/ethnic origins. We strongly encourage applications from candidates who will share and explore this value with the team and with our residents.

The Hospitality Operations Associate - Lower Campus is a full-time professional staff position within Housing & Dining Programs and the Auxiliary Division at the University of Utah.

Reporting to the Senior Hospitality Operations Manager for Resident Services, the Hospitality Operations Associate supports the daily operations of the hospitality desk at Kahlert Village and other lower campus desks. This position ensures the delivery of high-quality customer service to residents, guests, and campus partners while maintaining efficient front desk operations including access management, package and mail services, and resident support.

The Hospitality Operations Associate provides day-to-day operational support for the desk and serves as a professional staff presence providing supervision and mentorship of student desk employees. This role plays an important part in maintaining consistent service standards and supporting key operational periods including move-in, move-out, break housing, and summer conference operations.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities
Front Desk Operations

Provide exceptional customer service to residents, guests, and campus partners utilizing the hospitality desk.
Serve as a point of contact for residents seeking assistance, information, or support.
Maintain consistent front desk coverage and support operational continuity as the desk is considered an essential service.
Assist with general desk operations including guest inquiries, resident assistance, and administrative tasks.

Access and Key Management

Assist with the distribution, tracking, and management of building keys and access cards.
Maintain accurate records related to access control and key management.
Support lockout assistance and access-related service requests.

Package and Mail Services

Assist in the receipt, organization, and distribution of resident packages and mail.
Maintain organized and secure package storage areas.
Support accurate logging and tracking of deliveries.

Student Staff Support

Provide mentorship, guidance, and operational support to student desk employees.
Assist with training programs, staff orientations, and ongoing development of student staff.
Communicate operational concerns or performance issues with supervisors.

Operational Support

Maintain constructive communication with supervisors, student leaders, and Housing staff.
Document incidents, operational issues, and service concerns as appropriate.
Identify and report maintenance or custodial needs within the facility.
Participate in departmental meetings, training programs, and operational planning activities.

Policy and Compliance

Maintain confidentiality of student records and information in accordance with FERPA.
Uphold all University of Utah Housing & Dining Programs policies and procedures.
Demonstrate professionalism, integrity, teamwork, and a strong commitment to service.

Opening and Closing Support

Provide support during departmental opening and closing operations for Fall, Spring, and Summer terms.
Assist with operational preparation for move-in, move-out, break housing, and summer conference guests.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Supervisor, Customer Service Management: Requires a bachelor's (or equivalency) + 2 years of directly related work experience or a master's (or equivalency) degree.

Preferences

Bachelors degree + 2 years equivalent combination of education and professional experience.
Demonstrated customer service experience in a hospitality, residential, or service-focused environment.
Strong interpersonal and communication skills.
Ability to manage multiple responsibilities in a fast-paced environment.
Ability to work both independently and collaboratively with a team.
Experience working in university housing, hospitality operations, or residential services.
Experience supporting or supervising student employees.
Familiarity with access control systems, package tracking software, or property management systems.
Demonstrated ability to build positive relationships with residents, staff, and campus partners.
Strong organizational skills and attention to detail.

Special Instructions
Starting annual salary: $47,500. Salary commensurate with experience.

Full University benefit plan including:
14.2% University contribution to retirement plan (4 year vesting period)
Health and dental insurance options
50% tuition reduction after 6 months of employment
Professional development opportunities.

Background CheckA successful background check is required before a formal offer of employment can be made for this position.

Requisition Number: PRN45242B
Full Time or Part Time? Full Time
Work Schedule Summary: Hours: Most hours will take place during Monday-Friday in 8 hour shifts between 7:00am to 11:00 pm. Exact hours can be determined based on operational needs and staff schedule. Some evening or weekend hours may be required to support operational needs and maintain a working understanding of building activity. Essential Personnel: This position is considered essential personnel for the department and may be required to assist during emergency situations or critical operational periods.
Department: 00307 - Housing
Location: Campus
Pay Rate Range: 47500.00
Close Date: 7/1/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/203024