Job Details

GMET Associate

Position Number: 9791949
Location: Salt Lake City, United States
Position Type: Museum & Arts Administration

GMET Associate

Job Summary

The Guest & Member Experience Team (GMET) Associate position at the Natural History Museum of Utah plays a key role in the successful daily operation of the museum. This position is responsible for ensuring outstanding guest service, maintaining communication and workspace management, and conveying a general knowledge of the museum's collections, galleries, and policies. Position also includes the opportunity for associates to get involved in and learn about other areas of the Philanthropy and Communications Team through participation in department led events.

Responsibilities
The Guest & Member Experience Team Associate will be responsible for:
Greeting and welcoming incoming and outgoing guests of NHMU
Demonstrating customer service standards to both internal and external guess via positive professional communication
Knowing and enforcing the policies and procedures of the GMET department and museum at large.
Using de-escalation strategies to help and solve Guest and Member complaints before escalating them to the GMET Lead
Being aware of daily activities and programs happening in the museum
Maintaining Gallery and Info Desk cleanliness
Using and maintaining the tools provided in the hosting bags, including cleaning cloths, trash bags, hand sanitizer, objects of interest, business cards, etc.
Proactively engaging with guests in the galleries and other public spaces.
Anticipate Guest and Member needs, and answer questions to ensure them a fun and safe visit.
Having an intermediate level knowledge of the galleries to help answer questions and enhance the guest experience.
Attending monthly staff meetings and/or after-hours events
In addition to normal responsibilities, we are looking for a candidate to assist with picking up
Scheduled for ~12 hours a week with intention of picking up to 19 hours total.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Program Assistant,, I: Requires little to no related experience.

Preferences
We are ideally looking for a candidate with a flexible schedule who can pick up open shifts as available.

Special Instructions

Requisition Number: PRN17416N
Full Time or Part Time? Part Time
Work Schedule Summary: Your schedule will vary from week to week and may include morning, afternoon, or evening (Wednesdays only) shifts. You must have at least 19 hours per week of availability, including either Saturday, Sunday, or both.
Department: 00018 - Utah Museum of Natl Hist Oper
Location: Campus
Pay Rate Range: $15.00 - $15.50
Close Date: 09/02/2026
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9791949"">https://utah.peopleadmin.com/postings/208235