Job Details

Technology Support Specialist, SPHHP Business Operations

Position Number: 9889332
Location: Buffalo, United States
Position Type: Computing - Support and Training

Technology Support Specialist, SPHHP Business Operations

Position Information

Position Title: Technology Support Specialist, SPHHP Business Operations
Department: SPHHP Business Operations
Posting Link: <a href=""https://apptrkr.com/9889332"">https://www.ubjobs.buffalo.edu/postings/64941
Job Type:

Posting Detail Information

Position Summary

The Technology Support Specialist role is to plan, design, develop, and launch efficient information systems and operations systems in support of core the School of Public Health and Health Professions (SPHHP) organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues to maximize the benefit of IT systems investments. Another role is to ensure the stable operation of the in-house computer software systems and network connections. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment.

Reporting to the SPHHP IT Director, and working closely with the FPMO, UBIT/HSIT, University Police, and other campus partners, the incumbent coordinates service requests, resolves large scale technical issues, and provides end-user technology support for both individuals and classrooms. The role serves as a customer-focused operational hub, connecting constituents with the resources and services needed to support the school's technical needs.

The successful candidate will be solution-focused, service-oriented, highly organized, proactive, and capable of managing multiple priorities while delivering responsive and effective support in a dynamic academic environment.

Key Responsibilities

Use and Support Enterprise IT Management Tools
- Maintain and configure tools such as Lansweeper, SCCM, Jamf, Windows Defender, Bomgar/BeyondTrust, Box, and related UBIT-provided tools.
- Understand how these tools fit into SPHHP operations.
- Train other IT staff when new tools are introduced.

Ensure Reliable IT Operations
- Maintain availability of applications and infrastructure.
- Develop procedures for ongoing server and systems management.

End-User Technology Support
- Serve as a point of contact for faculty, staff, and students seeking technology assistance.
- Provide advanced support for hardware, software, printers, mobile devices, and related technologies.
- Coordinate and track technology service requests with SPHHP Technology Services, UBIT, vendors, and other support providers.
- Support workstation deployments, onboarding, offboarding, office moves, equipment replacement, and technology asset management.
- Provide classroom, conference room, and event technology support, including instructional technologies, audiovisual systems, presentation technologies, lecture capture, setup, testing, and troubleshooting.

Customer Service and Operational Coordination
- Serve as a central service resource for faculty, staff, students, and visitors.
- Track open requests and ensure timely resolution.
- Maintain operational documentation and reporting.
- Support meetings, events, and special projects requiring facilities or technology resources.

Learn more:

Our benefits, where we prioritize your well-being and success to enhance every aspect of your life.
Being a part of the University at Buffalo community.

The University at Buffalo is an equal opportunity employer (EOE) and welcomes all to apply including veterans and individuals with a disability.

Minimum Qualifications

Bachelor's degree or an equivalent combination of education and experience.
Three years of technology, operations, or related experience.
Strong customer service, communication, interpersonal, and problem-solving skills.
Experience troubleshooting common hardware, software, printer, audiovisual, or peripheral issues.
Ability to manage multiple priorities, track open items, and complete tasks independently.
Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization.

Preferred Qualifications

Experience in higher education or a complex administrative environment.
Experience supporting Windows, Microsoft 365, printers, audiovisual technologies, and hybrid meeting tools.
Experience with SCCM, Power Automate, and PowerShell.
Experience with research and lab technology environments.
Familiarity with University at Buffalo systems, processes, and campus service providers.

Physical Demands

Salary Range
$70,000 - $75,000

Special Instructions Summary

Is a background check required for this posting?
No

Contact Information

Contact's Name: Eric Stimson
Contact's Pronouns: He/Him
Contact's Title: Associate Director of Technology Services
Contact's Email: estimson@buffalo.edu
Contact's Phone: 716-829-6767

Posting Dates

Posted: 10/09/2026
Deadline for Applicants:
Date to be filled: 11/30/2026