Job Details

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University of Michigan
  • Position Number: 1702481
  • Location: Ann Arbor, MI
  • Position Type: Health and Medical Services

Patient Services Associate

Job Opening ID: 180691
Work Location: Michigan Medicine - Health Sys
Full Time/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt
Organizational Group: Um Hospital
Department: UMH Radiology UH
Posting Begin/End Date: 11/07/2019 11/14/2019
Paid Time Off: Yes
Career Interest: General Office / Administrative Support
Healthcare Admin & Support
Patient Care Services

How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Process and compile patient paperwork for exams and clinical staff.
Answer incoming phone calls and triage to appropriate location.
Accurately record any phone messages and assure they are forwarded appropriately.
Receive and assist patients and other customers.
Schedule patient appointments with patients and/or referring clinic.
Call patients to remind them of upcoming appointments.
Utilize paging system to contact appropriate staff as required.
Prepare patient itinerary and all other appropriate correspondence.
Demonstrate ability to complete multiple tasks independently.
Identify and track reoccurring operational problems and participate in resolution.

Required Qualifications*
Follow Radiology Gold Standard Customer Service guidelines consistently.
Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others.
Ability to work independently in an ever-changing and potentially stressful environment.
Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction.
Ability to spell correctly and use proper grammar. Good oral and written communication skills.
Strong organizational skills.
Excellent attendance record.
High School diploma or equivalent.
3 years' experience in customer service setting

Desired Qualifications*
1-2 years of call center experience.
Working knowledge of MiChart (Cadence, EpicCare, Radiant)
Familiarity with medical terminology.
Experience in a health care environment

Work Schedule
40 hours, day shift 8:30am - 5pm.

Work Locations
University Hospital
B1 F406

Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.

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