Job Details

Kennesaw State University
  • Position Number: 3310434
  • Location: Kennesaw, GA
  • Position Type: Business and Financial Management

Process Improvement Analyst-Enrollment Services

Job ID: 247382
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us
Find your wings at KSU!

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, diversity, career opportunities, and rich benefits make us an employer of choice. We are searching for talented people to join our mission. Come to KSU and find your passion.

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144. Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary
Responsible for evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing, purposing, and supporting implementation of solutions. Monitor the quality of various technical and functional business processes, identify data issues and provide resolution proposals. Generate and present regular reporting on functional actives, and support the creation, maintenance, and organization of process documentation. Identify, plan and implement key projects to improve quality and increase productivity resulting in significant business improvement and customer satisfaction.

1. Execute reporting to ensure quality of technical and functional business processes

2. Analyze reports for potential anomalies and/or issues

3. Guide development reporting to measure and ensure compliance with technical and functional processes

4. Identify potential source causes for data quality issues

5. Use available information to identify and segment systemic issues from non-systemic issues

6. Prioritize problem resolution based on business need, timelines, and scale of impact

7. Present data resolution findings to relevant stakeholders with recommendations which ensure business needs are meet

8. Proactively search for improvement opportunities

9. Execute reports to provide up-to-date information on functional actives

10. Help develop reports to provide up-to-date information on functional actives

11. Gather and organize data and information to inform decision-making

12. Present functional active information to relevant stakeholders with potential interpretations

13. Create and maintain a process and technical calendar with automatic notification to relevant parties in conjunction with division or various sub-offices

14. Create technical and functional proposals to correct and/or minimize issues and problems in department

15. Support creation and maintenance of standard operating procedures including process documentation such as workflows, specifications, and responsibility assignment

16. Help support and building testing plans for various technical and functional projects

17. Execute process improvement solutions to business problems, using data analysis, and optimization tools to support strategic process improvement plans

18. Lead in the evaluation of process improvement by collecting pertinent data including best practice recommendations

19. Build relationships with associates to identify savings opportunities, develop cost-effective solutions, and follow through implementation

20. Develop tools and methods to track and report relevant key performance indicators (KPI's)

Required Qualifications
Educational Requirements
Bachelors degree from an accredited institution of higher education

Required Experience
Three (3) years of relevant experience

Preferred Qualifications
Preferred Educational Qualifications
Master's degree

Preferred Experience
Six Sigma certification a plus
Education or work experience in Business or Information Technology
Experience working with and maintaining confidential information
Experience with functions of a Registrar's Office, academic advisement or university-related student services department
Experience successfully working as part of a team with a collaborative approach to problem solving
Experience with reporting/query tools and coding in Base SAS, SAS Enterprise Guide, and/or SQL (or gathering data from other relation database systems)
Experience accessing data from Banner Student Information System

Knowledge, Skills, & Abilities
Able to handle multiple tasks or projects at one time meeting assigned deadlines

Experience creating detailed reports and giving presentations
Experience successfully working as part of a team with a collaborative approach to problem solving
Knowledge of relational databases

Strategic and analytical thinking skills with an ability to solve problems and make effective decisions
Excellent documentation skills
High level of experience in Microsoft Excel
Highly organized, and rigorous attention to detail
Excellent interpersonal, initiative, teamwork, problem solving, organization, communication (verbal and written), time management, project management and presentation skills
Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
Strong customer service skills and phone and e-mail etiquette

Equal Employment Opportunity
Kennesaw State University is an Equal Employment Opportunity/Affirmative Action Employer. It is the policy of Kennesaw State University to recruit, hire, train, promote and educate persons without regard to age, color, disability, ethnicity, gender, national origin race religion, sexual orientation, or status as a protected Veteran. Kennesaw State University is a participant in the Employment Eligibility Verification Program (E-Verify) effective October 15, 2007. Participant ID: 61415

Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
No, this position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check
  • Position of Trust + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

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