Job Details

Manager - Parking and Transportation

Position Number: 6311372
Location: El Paso, TX
Position Type: Facilities Management

Manager - Parking and Transportation

Job ID: 13627
Location: El Paso, TX
Full/Part Time: Full Time
Regular/Temporary: Regular

About UTEP

About the University of Texas at El Paso

UTEP is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.

The University of Texas at El Paso is America's leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 24,000 students are Hispanic, and more than half are the first in their families to go to college. UTEP offers 172 bachelor's, master's and doctoral degree programs at the only open-access, top-tier research university in America.

About VP Business Affairs

The Division of Business Affairs oversees many elements of doing business at UTEP, including human resources, the budget office, and accounting and financial services. In addition, the VPBA Office manages business contracts and agreements, institutional memberships, the University's risk management/insurance program, and the open records process. Our goal is to support the University's teaching, research and public service mission by providing superior services to the campus community.

About Parking & Transportation Services

Learn the basics about how to park and move around campus. However, the way to become completely informed of the campus parking rules is to read the Parking Regulations.

Position Information

Hiring Department: About Parking & Transportation Services

Posting End Date: Open until filled.

Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, some flexibility is required on evenings and weekends

FLSA status: Exempt

Earliest Start Date: As soon as possible.

Salary: Commensurate with experience.

Required Application Materials:

Resume
Cover Letter (preferred)
List of three references (preferred)

The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Purpose of Position

Summary: Manages and provides oversight of transit services; assure compliance with time schedules and applicable laws, codes, rules and regulations. Under limited supervision, the Manager of Parking and Transportation will be responsible for managing the day-to-day operations of the Parking and Transportation Department. The Manager will have strategic fiscal and administrative responsibility for parking and transportation for The University of Texas at El Paso. The Manager will be responsible for providing leadership and development of all parking and transportation initiatives as an agent of UTEP by overseeing contracts in addition to supervising staff in the Parking & Transportation Office. Ensure that the department provides high quality, safe and excellent services in a friendly, efficient, and highly professional manner to all staff, patients/families and customers.

Note: The primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed below. Specific tasks or responsibilities will be documented in the incumbents' performance objectives as outlined by the incumbents' immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes the employer to obtain criminal history record information. A valid driver's license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.

Statement of Duties and Responsibilities:

Oversee daily shuttle bus operations.

Meets and provide regular updates to UTEP leadership and staff as necessary. Works with leaders and departments to improve feedback to the staff/patient/customer experience via status reports and/or real time improved communications.

This position will be responsible for planning, strategy, and policy development. Implement collection of data to measure customer satisfaction, compiles statistics, and prepares reports and communication. Make improvements or recommend alternative service delivery as necessary.

Identify, monitor and track issues, concerns, and challenging customer situations; efficiently solve operational problems; and initiate appropriate actions as required. Elevate and inform the Assistant Director/senior leadership as appropriate.

Coordinates information flow to ensure customer service staff and customers are aware of project/program impacts.

Act as a coordination point between customers and the senior leadership team. Act as a first-level escalation point for in-depth customer service issues.

Directs, supervises and evaluates employees ensuring adherence to safety standards and department policies, and ADA compliance.

Ensure proper operation of vehicles, meeting passenger needs, and proper performance of other employee job duties.

Responsible for developing, coordinating, tracking, and/or conducting the department's driver training programs throughout accountability area of assigned responsibility.

Addresses and resolves complaints and issues raised by customers and the public in general relating to the provision of quality transit and parking service.

Jointly responsible with the Director, for ensuring employees have documented certification for various aspects of job assignments including general mobility and regulatory functions and requirements specific to company vehicles operated.

Responsible for communicating policies, rules, assignments and other information related to job duties to assigned employees.

Performs office supervisory duties as well as field supervisory and evaluative duties for the area of responsibility.

Assures the operation of the transportation system in the most cost effective and efficient manner including recommendations for commencement, improvement, or modification of transit services.

Receives and responds to employee incidents and accidents; responds to accident scenes and conducts internal accident investigations; gathers information, takes photos and assists passengers and staff; obtains accident reports from police agencies.

Provides operational statistics, prepares reports, and daily logs.

Oversee and maintains all documentation required by federal, state and local reporting requirements related to overall ridership, ADA usage, ridership revenue, etc.

Monitor employee attendance. Verify trip sheets and timecards for accuracy, authorize work hours and overtime. Advise employees of corrections or concerns.

Responsible for the inventory, security, safety, and maintenance of vehicles, equipment, and property.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws.

Qualifications

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

Education: Bachelor's degree in field relevant to job duties.

and

Experience: Three years of related experience and/or training to the essential duties and responsibilities; or equivalent combination of education and experience. Occasional traveling required.

Additional Information

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and talk or hear. The employee must regularly be able to lift and move up to 50 lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at https://apptrkr.com/get_redirect.php?id=6311372&targetURL=

Statement of Duties and Responsibilities:

Oversee daily shuttle bus operations.

Meets and provide regular updates to UTEP leadership and staff as necessary. Works with leaders and departments to improve feedback to the staff/patient/customer experience via status reports and/or real time improved communications.

This position will be responsible for planning, strategy, and policy development. Implement collection of data to measure customer satisfaction, compiles statistics, and prepares reports and communication. Make improvements or recommend alternative service delivery as necessary.

Identify, monitor and track issues, concerns, and challenging customer situations; efficiently solve operational problems; and initiate appropriate actions as required. Elevate and inform the Assistant Director/senior leadership as appropriate.

Coordinates information flow to ensure customer service staff and customers are aware of project/program impacts.

Act as a coordination point between customers and the senior leadership team. Act as a first-level escalation point for in-depth customer service issues.

Directs, supervises and evaluates employees ensuring adherence to safety standards and department policies, and ADA compliance.

Ensure proper operation of vehicles, meeting passenger needs, and proper performance of other employee job duties.

Responsible for developing, coordinating, tracking, and/or conducting the department's driver training programs throughout accountability area of assigned responsibility.

Addresses and resolves complaints and issues raised by customers and the public in general relating to the provision of quality transit and parking service.

Jointly responsible with the Director, for ensuring employees have documented certification for various aspects of job assignments including general mobility and regulatory functions and requirements specific to company vehicles operated.

Responsible for communicating policies, rules, assignments and other information related to job duties to assigned employees.

Performs office supervisory duties as well as field supervisory and evaluative duties for the area of responsibility.

Assures the operation of the transportation system in the most cost effective and efficient manner including recommendations for commencement, improvement, or modification of transit services.

Receives and responds to employee incidents and accidents; responds to accident scenes and conducts internal accident investigations; gathers information, takes photos and assists passengers and staff; obtains accident reports from police agencies.

Provides operational statistics, prepares reports, and daily logs.

Oversee and maintains all documentation required by federal, state and local reporting requirements related to overall ridership, ADA usage, ridership revenue, etc.

Monitor employee attendance. Verify trip sheets and timecards for accuracy, authorize work hours and overtime. Advise employees of corrections or concerns.

Responsible for the inventory, security, safety, and maintenance of vehicles, equipment, and property.

Knowledge of all Microsoft Office software and able to learn and use institutional software systems.

Complies with all State and University policies.

Other duties may be assigned.

Supervisory Responsibilities Carries out supervisory responsibilities in accordance with the organization's objectives, policies and applicable laws.

Qualifications

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

Education: Bachelor's degree in field relevant to job duties.

and

Experience: Three years of related experience and/or training to the essential duties and responsibilities; or equivalent combination of education and experience. Occasional traveling required.

Additional Information

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to feel; and reach with hands and arms. The employee is occasionally required to stand; walk; and talk or hear. The employee must regularly be able to lift and move up to 50 lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

In keeping with its access, excellence and impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.

The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee's or prospective employee's right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 312.

For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.

To apply, visit https://zahr-prd-candidate-ada.utshare.utsystem.edu/psp/ZAHRPRDADA/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=2&JobOpeningId=13627&PostingSeq=1