Job Details

University of North Carolina at Pembroke

Student Services Specialist - 2650

Position Number: 6384880
Location: Pembroke, NC
Position Type: Financial Aid

Student Services Specialist - 2650

Division: Enrollment Management
Department: Financial Aid
Working Title: Financial Aid Counselor
Vacancy Type: Probationary Permanent Full Time

Min T/E Requirements:
Bachelor's Degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

FTE: 1
Salary Range:
Hiring Range: $43,397 - $43,669
Position #: 2650
FLSA Status: Non-Exempt
Months per Year: 12
Work Schedule:
Work Schedule Type:

Primary Purpose of Organization Unit:
To assist students and parents in obtaining the financial assistance necessary for a college education at UNCP.

Primary Purpose of Position:
The counselor will be responsible for counseling students about the amount of financial aid that they can receive, including eligibility for federal, state and institutional grants and loans. The counselor will also assist in planning events for FA office and also serve as social media point of contact. This counselor will also work with the Assistant Director of FA Service Center to coordinate financial literacy events for students.

Job Description:
Established in 1887 as a school for the education of American Indians, The University of North Carolina at Pembroke serves a distinctly diverse student body and encourages inclusion and appreciation of the values of all people. Located in the heart of Pembroke, N.C., UNCP boasts an enrollment of 8,200 in 41 undergraduate and 18 graduate programs and offers a personalized learning environment where faculty and staff are dedicated to engaged scholarship, high academic standards, creative activity and public service. Spread over 281 acres, the campus offers a sense of community and belonging--a place where faculty and staff feel supported, take pride in the university's mission, and are devoted to excellence in teaching, learning and research, and to developing leaders who make a difference in their communities.

This position is responsible for coordinating the university's major scholarship initiatives, determining student eligibility, and counseling students, parents, faculty, and staff regarding scholarships, financial aid opportunities, and navigation of the system. The counselor will continuously evaluate the University's scholarship program identifying opportunities for growth and excellence, while improving the donor and recipient experience.

1. Serve as a contact for communications with students, parents, counselors and college representatives on federal student aid per the assigned alpha section.
2. Complete verification per regulations for the assigned alpha section.
3. Monitor student progress to ensure compliance with federal/state/institutional policies, procedures, and regulations.
4. Process C-Flags received from the Department of Education.
5. Package files according with federal/state/institutional policies, procedures, and regulations.
6. Award all students that are second-degree seeking and licenser according to regulations.
7. Perform transfer monitoring on all new and transferring students.
8. Complete professional judgements and dependency overrides on student per the assigned alpha section and make necessary adjustments to FAFSA data.
9. Serve as point of contact for all related social media / backup WIC
10. Work with the Assistant Director of FA Service Center to coordinate financial literacy events for students.
11. Event Planner for the FA office.
12. Perform other job-related duties as assigned by the Director.

KNOWLEDGE, SKILLS, and TALENT:

Effective oral and written communication skills to interact with a broad spectrum of constituencies including donors, community leaders, nonprofit/education representatives, board members, faculty/staff, volunteers, and scholarship recipients.

Strong organizational skills and attention to detail and accuracy required.

Proficient computer skills, particularly spreadsheets, and database management.

Ability to complete multiple assignments within provided time constraints with minimal supervision.

Self-starter who works well independently, but who also thrives in a team environment, sharing ideas and working collaboratively.

Excellent analytical, administrative, computer and problem-solving skills.

Management Preference:
Strong customer service with demonstrated ability to build and steward relationships with people from diverse backgrounds.

Lic or Certifications Required by Statute or Regulation: None

Job Opening Date: 07/15/2025
Job Closing Date: 7/29/2025
Open Until Filled:
Posting Category: Professional
Posting Number: SPA00689

Special Instructions to Applicants:
This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference must attach a copy of their DD-214 as a part of the online application process.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

To apply, visit https://jobs.uncp.edu/postings/12544