Job Details

Administrative Associate - College of Communication and Information - UTK

Position Number: 6385526
Location: Chattanooga, TN
Position Type: Academic Advising

Administrative Associate - College of Communication and Information - UTK
Knoxville, TN, United States

Job Identification: 3966
Job Category: Administrative
Posting Date: 07/15/2025
Job Schedule: Full Time
Locations: 1331 Circle Park, Knoxville, TN, 37996, US

Job Description
The University of Tennessee, Knoxville invites applications for an Administrative Associate in the College of Communication and Information (CCI).

This position is responsible for welcoming students, parents, faculty and staff into the undergraduate programs and advising center via in-person, online, and telephone. The administrative associate screens questions and inquiries from University/College administrators, directors, faculty, staff, students (current and prospective), and visitors/callers and directs them to appropriate personnel or departments. The incumbent maintains the front office and is responsible for assisting students with scheduling and advising appointments.

Responsibilities

Manage the front office.
Maintain 1500+ active student records each semester.
Provide vital information to college administrators for reporting purposes.
Process major and advisor changes in Internet Native Banner.
Complete the processes for credit overloads and student permits in Internet Native Banner.
Enter all curricula exceptions into DARS for students in CCI and students in other academic units pursuing study through minors offered in the college.
Assist the Assistant Dean of Undergraduate Programs and Advising with the review of degree audit reports for candidates for graduation.
Liaise with the registrar's office.
Compile reports and analyze data.
Complete the 14-day count report for undergraduate enrollment.
Coordinate the student distribution of exit surveys for graduating undergraduate students.
Compile additional reports and data as needed.
Direct in-person student traffic.
Answer main phone line and triage phone inquiry.
Distribute information to students and visitors to the Center.
Direct students and visitors to the appropriate office or department.
Coordinate scheduling of student appointments with advising personnel (concentrated during Summer Orientation).
Monitor and correspond with students and prospective students via CCI email account.
Discern when to refer students to appropriate campus resources.
Provide administrative support to Assistant Dean and Associate Director.
Manage the Assistant Dean's calendar.
Provide administrative support to academic advisors as needed.
Ensure materials are ready for advisor and student use.
Maintain office supply inventory.
Manage printing and mailing.
Assist with program materials for workshops and events, making copies as needed, creating name badges, and other tasks.
In consultation with Assistant Dean, develop internal processes and procedures for responsibility areas.
Assist with special projects related to Undergraduate Programs and Advising.

Qualifications
Required Qualifications:

High school diploma or equivalent.
One year of experience working in an office environment.
Ability to work with a diverse group of students and coworkers within the College.
Ability to multi-task and prioritize task completion in a timely manner.
Knowledge of Microsoft Office suite, especially Microsoft Excel.

Preferred Qualifications:

An associate or bachelor's degree.
Experience working with students in higher education.
Knowledge of Native Internet Banner, Self-Service Banner, Navigate or Salesforce, and ARGOS.
Knowledge of undergraduate advising processes.
Ability to clearly communicate with students on a range of topics.
Understanding of higher education practices.

Work Location: On site in Knoxville, Tennessee.

Compensation and Benefits: The anticipated starting salary for this position is $34,000.00 to

$39,000.00 depending on the selected candidate's experience, qualifications, and suitability.

Application Process: The anticipated start date for this position is August 2025. For full consideration, applicants must provide a resume and cover letter. Finalists will be required to provide 3 professional references. All applicants must apply online to be considered for this position.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/3966/?mode=location