Job Details

Business Analyst - Digital Learning at UT - UTK

Position Number: 6476119
Location: Chattanooga, TN
Position Type: Business - Information Systems and Technology

Business Analyst - Digital Learning at UT - UTK
Knoxville, TN, United States

Job Identification: 4626
Job Category: Info Technology
Posting Date: 08/18/2025
Job Schedule: Full Time
Locations: 1331 Circle Park, Knoxville, TN, 37996, US

Job Description
The Business Analyst position's primary focus is on Business Analysis and Process Design, Technical Integration Analysis and Design, and Application/System Architecture. With some supervision, the position leads technical design, analysis, modification, development, testing, and documentation of complex enterprise-wide software solutions (purchased software, internally developed software, software modifications, and software interfaces) that execute independently or as part of a larger information system. Position will work closely with peer Technology Innovation teams (CRM/BI) as well as other Digital Learning units to support organizational goals at scale.

Responsibilities
Production Support and Application/System Analysis and Improvement

Working in collaboration with another analyst:

Mentor other analysts
Work with customers / campus partners to better understand current and future needs
Analyze current systems and architect for process improvement
Document data flows and system processes
Identify issues and recommend appropriate solutions
Identify and work with peers to correct issues in current production application systems
Work with customers to better understand current and future needs

Meetings, Training, Special Projects, and other Duties

Lead special projects, including analysis of projects, integrations, inter-dependences, and project management
Serve on working committees within Digital Learning which include implementation of new services and programs both internally and campus-wide
Attend meetings as required
Represent Digital Learning in campus-level meetings
Other Duties as Assigned

Qualifications
Required Qualifications

Education: Bachelor's degree
Experience:
- Bachelor's Degree and 5 years business analysis experience

Associate's degree & 7-8 years of business analysis experience
Experience with process mapping & optimized workflow creation
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment visa status.

Preferred Qualifications

Experience:
- Experience in modern web integration methodologies
- Experience with back-end development methodologies
Experience in higher education environment

Work Location

Knoxville, TN. This position does have the potential for a hybrid working capacity.

Compensation and Benefits

UT market range: MR 14
Find more information on the UT Market Range structure here
Find more information on UT Benefits here

Application Instructions

For full consideration, applicants must attach a letter of interest, resume, and the name, address, email, and phone number of three professional references, in addition to completing the applicant file to the Human Resources online application system, Taleo. This position does have the potential for a hybrid working capacity.
Screening of applicants will begin immediately and continue until the position has been filled. DL_UT

About The College/Department/Division

Digital Learning at UT, is a unit charged with advancing UT's commitment to discovery, creativity, learning, and engagement, specifically for online learners. Using advanced and innovative technologies, Digital Learning at UT will provide scalable solutions that enhance the online learning experience and reduce barriers to student access and success, providing a tremendous impact to online learners across the state and the nation. At Digital Learning, we want to be bold and impactful, transforming the future of online education through innovative thinking and collaborative problem-solving. Join our dynamic and inclusive Digital Learning team where we take pride in teamwork, excellence, and a shared commitment to shaping the future through education and innovation.

About Us
The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees-the Volunteers-who uphold the university's tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee's flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy's largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as "Best Employer for New Graduates," "One of America's Best Large Employers," and "Best Workplace for Women," and has been designated as "Best Place for Working Parents" by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4626/?mode=location