Job Details

Housing Operations Coordinator

Position Number: 6554516
Location: Oakland, CA
Position Type: Residence Life and Housing

Housing Operations Coordinator

About the Opportunity

Job Summary

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Reporting to the Assistant Director of Housing Operations at the Northeastern University Oakland campus, the Housing Operations Coordinator provides broad administrative and logistical support of housing operations including, but not limited to; room assignment, room changes, building/room inspections, move out/damage billing, supplies/inventory management, customer service with students and families (front desk, email, phone).

Organizational Relationships

Reports to: Assistant Director, Housing Operations

Supervises: No direct reports

Core Responsibilities

Housing Operations - Routine Support (40%)

Monitor the distribution, tracking, and inventory management of residential keys

Monitor weekly facilities work order reports to identify trends, issues, and noteworthy cases that require follow up

Track housing service requests to ensure proper and timely resolution or referral

Provide customer service for housing-related inquiries including by phone, email, and in-person interactions

Assist with management of the shared Housing and Residential Life email inboxes with a high volume of regular emails from students, families, and campus departments

Assist with various on-site housing walkthroughs, inspections, and service oversight (e.g., room cleanings, facility repairs, etc.)

Assist with processing room assignments and room changes

Monitor student eligibility for university housing and coordinate follow up as needed

Assist with various start, mid, and end of term audits and report preparation (e.g., occupancy reports, vacancy reports, check-in audits)

Manage the damage and move-out billing process including receiving/organizing documentation from Residential Life staff, assessing charges, and compiling final billing for review

Administrative Support (35%)

Conduct regular key audits including taking inventory and maintaining records

Assist with maintaining emergency housing communication templates and sending mass communications to residents as directed by leadership

Facilitate routine office tasks such as supply management and organization

Assist campus partner inquiries related to housing and serve as knowledgeable point of contact

Collaborate with campus partners in Residential Security, Dining, and Disability Access Services to support housing placement information related, but not limited to, accommodations, access, allergies etc.

Develop familiarity with housing and campus layout, partner office functions, and university procedures to provide accurate information and solutions.

Develop signage for residential spaces to effectively communicate department goals and messaging

Assist with housing move-in/move-out logistics, room turnover, and communication materials

Housing Operations - Project Support (25%)

Research, design and implement inventory management processes in collaboration with Assistant Director, Housing Operations

Develop and maintain digital resources, documents, forms, files, and procedures

Assist with development and management of the housing operational calendar

Support management of departmental social media, including content development to promote housing resources and events and campus community-building

Monitor social media and event engagement and coordinate with Residential Life staff to showcase student experiences and housing amenities

Assist Residential Life staff with various projects and programs as needed

Support and represent Housing Operations in various capacities during critical events throughout the year including but not limited to admissions programming, move-in, move-out

Required Qualifications

Bachelor's degree and 1-3 years of demonstrated student service experience or higher education experience in housing, residence life, and/or student affairs

Experience working with sensitive and private information and maintaining confidentiality

Sound judgment and analytical skills for problem solving and decision-making

Commitment to providing excellent customer service

Ability to work under pressure and manage deadlines effectively in a fast-paced environment

Ability to work effectively in a culturally diverse environment

Ability to work collaboratively in a team environment and build relationships with diverse stakeholders (colleagues, campus partners, students, families, etc.)

Excellent written and verbal communication skills

Availability to work occasional evenings and weekends

Proficiency with basic office technology and computer systems (Microsoft 365)

Preferred Qualifications

Experience with housing management databases (RMS Mercury preferred)

Experience with content creation and/or digital marketing

Experience working an in-person service desk

Physical, Mental, and Environmental Demands

Work regularly involves weekend, evening, and overnight availability, and responsibilities may often extend outside traditional business hours

Work may involve exposure to distressing situations requiring emotional resilience and professional boundaries

Work often requires flexibility in terms of time, and physical demands

Work often requires walking moderate distances and climbing/descending stairs regularly

Work often includes navigating various terrains including hills, pathways, and outdoor areas in all weather conditions

Work often involves interruptions and meetings with a variety of people

Work occasionally requires sitting for long hours and using computers

Work occasionally requires physical exertion such as lifting heavy objects up to 50 pounds

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:
106H

Expected Hiring Range:
$25.32 - $34.82

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Oakland-CA/Housing-Operations-Coordinator_R135860