Job Details

Coordinator of Student Success Programs, Student Success

Position Number: 6577100
Location: Chattanooga, TN
Position Type: Student Affairs and Services

Coordinator of Student Success Programs, Student Success
Chattanooga, TN, United States

Job Identification: 4905
Job Category: Student Services
Posting Date: 09/17/2025
Job Schedule: Full Time
Locations: 612 Oak Street, Chattanooga, TN, 37403, US

Job Description
The Coordinator of Student Success Programs supports and facilitates student transition programs in Student Success Programs (SSP). Reporting to the Director of Student Success programs, this position works collaboratively with students, faculty, and staff across campus in the planning and execution of both large and small-scale programs and is responsible for the training and supervising of up to 50 student-peer mentors.

Responsibilities

Recruits, hires, trains, and supervises peer mentors to support summer transition programs, first-year efforts, first-gen efforts and other success initiatives
Develops and leads comprehensive training for new mentors and conducts on-going development and support throughout the academic year
Provides performance feedback and coaching to peer mentors
Creates and monitors budget for mentor recruitment, training, and payroll
Manages biweekly and monthly payroll
Coordinates and supports large and small-scale programs and activities that support student transition and retention efforts in collaboration with Director, which includes: planning, organization, operations, and student involvement in on/off-campus activities and events; managing the logistics (housing, dining, and other student needs) for residential programs; administrative tasks including contracts, purchasing, and monitoring operational expenses will be required
Attendance/oversight of some evening/weekend events required
Actively recruits students to participate in programs
Maintains on-going communication with prospective/new students, families, and local K-12 educational representatives for recruitment and support of transitional programs
Attends campus-wide recruitment events to market student success programs
Conducts information sessions at high schools and during new student orientation sessions
Assists the Director with program assessment of student success initiatives including monitoring the progression of program participants, conducting student focus groups, and launching/compiling student satisfaction surveys

The ideal candidate will possess the following:

Possess excellent professional oral, written, and interpersonal communication skills
Strong problem-solving and critical thinking skills
Strong organizational and time management skills
Establish and maintain working relations with diverse constituencies
Knowledge about barriers and challenges related to post-secondary degree attainment
Demonstrated ability to plan, organize and coordinate events and programs
Ability to use relevant computer technologies and software
Ability to work/collaborate with internal and external constituents to foster positive relationships

Review of applications will begin September 29, 2025, and continue until the position is filled. Applications received by this date will receive priority consideration.

Qualifications
Minimum: Requires a bachelor's degree in a relevant field; two years of professional experience in higher education coordinating student activities or programs and working with students on the transition to college; or an equivalent combination of education, training, and experience.

Preferred: A master's degree, experience with related student success programs, experience with program assessment and evaluation, and prior supervisory training and experience is preferred.

About Us

To apply, visit https://fa-ewlq-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/4905/?mode=location