Job Details

Director - SUB Events & Guest Services

Position Number: 6587602
Location: Lubbock, TX
Position Type: Conference and Events Administration

Director - SUB Events & Guest Services
Lubbock
42385BR
Student Union and Activities

Position Description
Directs, plans, coordinates and supervises the operations and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Serves as liaison with university personnel and community at large. Works under general supervision with broad latitude for initiative and independent judgement.

Major/Essential Functions
1. Event Management & Campus Engagement

Provides strategic oversight for university-wide events including VIP events, departmental programs, student organization events, orientation/recruitment (RRO/RRC), conferences, and camps.
Directs scheduling and use of SUB space for academic and classroom needs.
Collaborates with university partners to ensure events align with institutional mission, branding, and operational standards. Develops policies, procedures, and support structures to ensure safe, efficient, and high-quality event execution.

2. Reservable Spaces Oversight

Oversees daily operations and scheduling of all reservable Student Union Building (SUB) spaces including the Allen Theater, meeting rooms, common areas, organizational lockers, outdoor spaces, and games area.
Oversees audiovisual (AV) technology for meeting rooms, Allen Theater, and common spaces.
Serves on the Grounds Use Committee, ensuring responsible stewardship of SUB and adjacent campus event spaces. Implements systems and processes for equitable and efficient allocation of facilities.
Ensures spaces are maintained to meet safety, accessibility, and quality expectations.

3. Information & Guest Services

Directs information services including Info Desks and front office staff.
Oversees the SUB Building Ambassador Program partnership, creating a welcoming, customer-focused guest experience. Implements service training and accountability standards for frontline staff to support students, visitors, and external partners. Ensures consistent delivery of high-quality customer service that enhances the student and guest experience.

4. Student Staff Leadership & Development

Provides leadership and supervision for student staff including Building Managers, SetUps Crew, Info Students, and Allen Theater Crew. Ensures student staff receive effective training, mentoring, and professional development opportunities. Oversees scheduling, training, and performance evaluation of all area student employees.
Builds a student leadership culture that supports career readiness, teamwork, and service excellence.

Required Qualifications
Bachelor's degree in related area required plus five years progressively responsible management experience. Additional education may substitute for experience on a year for year basis.

Preferred Qualifications
Master's degree in Higher Education, Restaurant, Hotel & Institutional Management, or similar field preferred but not required. At least 5 years of experience in higher education, the service and hospitality industry or similar field plus management experience of high performing teams in a related field.

Special Instructions to Applicant

Minimum Hire Rate

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.