Job Details

On Call Event Assistant

Position Number: 6673612
Location: West Long Branch, NJ
Position Type: Conference and Events Administration

On Call Event Assistant

Job Category: Temporary or On-Call
Requisition Number: ONCAL001243
Posted: October 24, 2025
Part Time
On-site
Rate: $25.00 USD per hour

Monmouth University Main Campus
West Long Branch, NJ

Monmouth University is seeking applications for an On-Call Event Assistant to work in the Center for the Arts department. The candidate would be expected to operate Pro Venue Ticketing Software days/evenings of shows, selling tickets for Center for the Arts events including concerts, dance recitals, theatre performances, Met Opera screenings, national theatre broadcasts and other ticketed events. Manage Will Call, artist comps and back-stage passes, VIP tickets, handicapped seating, and other unique ticketing situations. Reconcile end-of-day reports.
This is an in-person, on-campus, non-remote position.
For additional information about the department, visit the Center for the Arts webpage.
Additional Application Material Required:
Monmouth University requires all applications and supporting documents to be submitted via the university's career portal. In addition to the application, candidates must upload the following documents. Applications will not be considered complete for review until all required documents are uploaded.

Resume or Curriculum Vitae

Optional Documents:

Professional References
Cover Letter

Duties and Responsibilities:

Provide Box Office support for all Center for the Arts Events, set up will call and artists comps, keep track of ticket and ticket envelope stock.
Set up and monitor catering. Break down catering at the end of evening.
Help ensure unauthorized personnel do not enter the theatre, backstage areas or dressing rooms.
Unlock all theatre doors. Check/adjust theatre temperature. Provide access to music stands, bar stools, stage carpets and other equipment requested by tech crew.
Responsible for answering phones, routing calls and providing excellent customer service to all callers and walk up.
Check that the listening enhancement devices are charged and available for all events.
Collect devices at end of events.
Assist Met Opera/National Theatre Facilitator with the set up and break down of concessions in the theatre lobby days of broadcasts.
Assist with artist greet-and-meets, photo ops or Q&A's after shows.
Inventory in and out artists merchandise, occasionally sell artist merchandise, expedite settlement at end of event.
Monitor gallery exhibitions outside of the box office windows; answer any questions and direct patrons to gallery hand outs and encourage them to sign the guest book. Direct them to the university's other two galleries.
Assist with maintaining mailing lists, email lists, entering patron data into excel when required and post Center for the Art events on community website calendar listings and other administrative duties as assigned.
Assist with setting up the dressing room with requested hospitality. Assist with the conversion of classrooms into additional dressing rooms when required and return them to their original configurations after shows; return all Center for the Arts equipment to its rightful place.

Minimum Qualifications:

Three (3) years of related experience.
A valid driver's license in your state of residence and have had no serious violations (Type A) within the past five (5) years and no more than three (3) moving violations (Type B) in the past three (3) years. University Policy found here: Monmouth University Vehicle Use Policy.
Familiarity with Pro Venue Ticketing or similar software and Box Office Operations.
Excellent customer service and ability to interact with various types of audiences.
Excellent organizational, communication and interpersonal skills.
Social media support experience.
Experience running errands, setting up and breaking down hospitality at events.
Intermediate knowledge of MS Word and Excel 2016.
Must be able to utilize a variety of computer software programs in order to successfully complete assigned tasks.
Must be able to treat confidential and sensitive information appropriately.
Ability to work weekdays and evenings, including weekends.

Physical Requirements:

Ability to lift or carry up to 30 pounds, in a range of motion from floor to overhead, and move light objects regularly;
Ability to push or pull using up to 20 pounds regularly.

Preferred Qualifications:

Bachelor's degree.
Experience with box office software, sales, operations and customer relations.
Experience with venue operations working with technical crews, tour and road managers, technical directors, stage managers, artists, and venue administration, and an understanding of how all these positions interact/relate to one another.
Ushering and experience with front-of-house management and merchandise sales.

Questions regarding this search should be directed to:
Barbara Santos at bsantos@monmouth.edu or 732-263-5629

Note to Applicants:
Please keep in mind that a job posted as “Open until filled” may close at any time without notice. As such, we encourage you to submit your application and all required documentation as quickly as possible to ensure consideration for the posted position.
Working at Monmouth University perks:

Earned sick leave: Monmouth University provides its part-time staff employees, including on-call staff and temporary employees, with earned sick leave according to the New Jersey Paid Sick Leave Act.
Fitness Center - Employees are entitled to use the Fitness Center while employed in their PT or on-call capacity
Recreational & Cultural Activities - Athletic and cultural events throughout the academic year are open to employees. Many of these events are open to employees free of charge or at reduced costs
University Bookstore discount - Employees receive a ten percent (10%) discount on most items purchased in the University Bookstore.

To view a full list of benefits, visit our benefits page at: Employee Benefits Information | Human Resources | Monmouth University

Department:
Center for the Arts

Work Schedule:
As needed for events that take place during the weekdays and evenings, including weekends.

Total Weeks Per Year:
Up to 50 weeks

Hours Per Week:
Up to 20 hours

Expected Salary:
$25.00 per hour

Union:
N/A

Job Posting Close Date
Open until filled

To apply, visit https://recruiting.ultipro.com/MON1000MON/JobBoard/d4da5ea7-24db-4f02-a484-7497ffffb76d/OpportunityDetail?opportunityId=7c316e5d-a59e-404b-84ef-fec07a0cda9c

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.