Job Details

Lead Account Processor - Payment Strategies Specialist

Position Number: 6686210
Location: Lubbock, TX
Position Type: Business - Accounting

Lead Account Processor - Payment Strategies Specialist
Lubbock
42819BR
Procurement Services

Position Description
Performs complex work computing, classifying, recording, and verifying numerical data for use in maintaining accounting records. May supervise subordinate employees.

Major/Essential Functions
1. Vendor Payment Execution and Compliance:
Processes vendor payments by examining records, reviewing matching documents (purchase orders and receipts), monitoring discount opportunities, verifying federal identification numbers, scheduling and preparing checks and electronic payments. The staff member will also resolve invoice disputes, comply with contract requirements, and researching and resolving payment discrepancies and documentation. The Processor shall also ensure credit is received for credit memos, and issuing stop-payments when required. Ensures all payments comply with federal and state laws and Texas Tech Operating Policies and Procedures. Meets weekly and monthly throughput goals while maintaining accuracy and audit readiness.
2. Reconciliation, Payment, and Wire Processing:
Reconciles work by verifying TechBuy and Banner entries to ensure the two systems balance. Performs accurate data entry into Banner or TechBuy to process payments. Executes payments in TechBuy and ensures invoices load correctly into Banner, working toward aautomation rate of 67 percent. Processes special payment requests originating from a purchase order, including researching requirements, verifying the request, preparing submissions, coordinating approvals, and recording the wire. Supports matching exception follow-ups by requesting a receiving report or corrections from departments to clear invoices for payment.
3. State FOAP and USAS Processing:
Processes payments on appropriated FOAPs in TechBuy, Banner, and USAS. Confirms that invoice, service, and transaction dates are correct and complete. Verifies that each invoice has proper receiving in TechBuy. Makes any necessary corrections and entries in USAS to ensure accurate state reporting and compliance. Coordinates with departments, Vendor Services, Strategic Acquisitions, and Accounting Services to resolve state payment exceptions, vendor holds, and related issues.
4. Direct Payments:
Processes manual direct payments by validating documentation and the legitimacy of the request and the allowability of the request in compliance with fraud prevention practices and TTU Operating Policies and Procedures. Determines when a requested direct payments must be routed through a purchase order rather than direct pay and communicates clear guidance to departments to maintain policy compliance.
5. Systems Testing and Department Operations Support:
Tests updates and enhancements in TechBuy, Banner, and USAS as needed, including UDEV and UIT test environments. Contributes to routine Payment Strategies operations such as mailbox triage, phone line coverage, monthly updates to invoice accounting and due dates when periods roll, assistance with closing encumbrances as directed, and participation in vendor audits and annual reviews in coordination with the Strategic Acquisitions team. Supports continuous improvement, documentation updates, and training materials for departments.
6. Customer Service:
The Processor serves as the first point of contact for customers (departments and vendors), providing timely, empathetic, and effective support across various channels including phone, email, and chat. The Processor is responsible for resolving inquiries, troubleshooting issues, and ensuring customer satisfaction while maintaining a positive department image.

Key Responsibilities
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Provide accurate, valid, and complete information using the right methods/tools.
- Collaborate with internal teams and supervisors to escalate and resolve complex issues.
- Identify and suggest improvements to processes and customer experience.

Required Qualifications
Completion of high school or the equivalent with four years progressively responsible experience. May require a typing proficiency of 60 words per minute. Additional education may substitute for required experience on a year for year basis.

Preferred Qualifications
Bachelor's degree or higher with corresponding experience. Extensive knowledge of accounting and/or finance. Ability to work independently and problem-solve. Knowledge of TechBuy, Banner, and USAS is a plus.

Special Instructions to Applicant

Minimum Hire Rate

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.