Job Details

Systems Administrator II

Position Number: 6688338
Location: Salt Lake City, UT
Position Type: Computing - Network/System Administration

Systems Administrator II

Job Summary

Systems Administrator, II

University Campus Computer Support is seeking a highly motivated, upbeat, and approachable IT System Administrator II to join our dynamic, customer facing desktop and server support team. This onsite position plays a critical role in supporting a wide range of IT and AV technologies across campus and at some off-site University venues. The ideal candidate is a skilled IT professional with some AV experience, extensive desktop support, server management, and system automation experience who has a passion for service excellence, technical troubleshooting, and continuous learning.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu

Responsibilities
Systems Administrator, II

Support and maintain Windows and macOS workstations, MS Windows servers, and specialized software.
Configure and troubleshoot network connections, printers, and other peripherals.
Perform system updates, patch management, and routine maintenance tasks.
Deliver timely, professional, and courteous support to faculty, staff, and students.
Respond to service request and incident tickets with a focus on resolution, timeliness and user satisfaction.
Utilize our Service Now system to update ticket information document support procedures and contribute to knowledge base articles.
Work closely with team members to share knowledge and cross-train on unique systems.
Assist in onboarding and training of new staff or student employees as needed.
Follow established IT processes and contribute to process improvement initiatives.
Maintain accurate records of system configurations, support activities, and asset inventory.
Stay current with emerging technologies and software relevant to the University's needs.
Participate in an on-call rotation and be available for after-hours support as required.
Perform other duties as assigned.
Other support and maintenance activities as needed.

Work Environment and Level of Frequency typically required Nearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience). Department may hire employee at one of the following job levels:

Systems Administrator, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences
Strong coordination, organization, time management, and communication skills.
Extensive experience with configuration and trouble shooting and support of Microsoft Windows operating systems, MS Office products, Mac Operating Systems, Adobe products and their best practices.
Experience with JAMF, SCCM and Beyond Trust Endpoint management systems and their configurations.
Experience with supporting and maintaining Mac OS
MS SQL database administration.
ITIL Foundation Certification.
A+, MCSE, CCNA, Network+, or other applicable certifications.
Experience with VM server environments running MS Windows server platform.

Special Instructions

Requisition Number: PRN43449B
Full Time or Part Time? Full Time
Work Schedule Summary: 8 a.m. - 5 p.m. (additional on call, or after hours as needed)
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
Pay Rate Range: $67,000 - $77,000
Close Date: 12/31/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/191112