Job Details

Lead Administrator - User Experience and Assessment

Position Number: 6718570
Location: Lubbock, TX
Position Type: Libraries

Lead Administrator - User Experience and Assessment
Lubbock
42955BR
Library

Position Description
Performs managerial work providing direction and guidance in setting and achieving goals and objectives; developing policies; reviewing guidelines, procedures, rules, and regulations; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities; and establishing and monitoring budgets. May plan, assign and supervise the work of others. Works under limited supervision with latitude for the use of initiative and independent judgment.

Major/Essential Functions

Work with the User Experience and Assessment Librarian to conduct user experience research. Duties may include but are not limited to research design, participant recruitment, data collection, and reporting in alignment with institutional guidelines. Assist the Web Librarian with accessibility audits in SilkTide, remediation of accessibility issues, and other tasks as needed.
Manage projects related to improving user experiences with library services, spaces, and resources. Duties may include but are not limited to project planning, reporting, creating documentation, and handoff. Document UX unit standards and processes.
Analyze data to answer stakeholder questions, identifying findings that inform the development of user-friendly websites and services.
Advocate for improved user experience and, where appropriate, accessibility to comply with current ADA requirements.
Serve on library teams and committees as a subject expert on user experience and as an advocate for library users. Consult with teams as needed.
Pursue professional development to inform enhancements to library services, spaces, and resources. Educate employees and students about user experience and best practices.

Required Qualifications
Bachelor's degree in area of expertise or closely related area required. Five (5) years of experience in planning, developing, or implementing programs or research grants. Additional education may substitute for required experience on a year-for-year basis.

Preferred Qualifications

Master's degree or higher in a related discipline.
Experience producing clear deliverables with actionable recommendations.
Quick learner who can adapt to a highly interactive environment.
Someone skilled at interviewing and observing people, and putting them at ease.
Strong organizational, project management, and planning skills.
Project coordination experience.
Experience with statistics collection and analysis and an understanding of tools and technologies relevant to evaluation, measurement, and assessment.
Experience using qualitative research methods.
Knowledge of website design, and usability best practices and standards, and ADA compliance.
Creative thinker with strong personal interaction and facilitation skills.
Previous supervisory experience.
Proven ability and desire to work effectively as a member of a team.

Special Instructions to Applicant

Minimum Hire Rate

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.