Job Details

Student Engagement Coordinator, Graduate Business Programs

Position Number: 6725300
Location: Salt Lake City, UT
Position Type: Student Affairs and Services

Student Engagement Coordinator, Graduate Business Programs

Job Summary

The Graduate Business Programs at the University of Utah is seeking a dynamic, motivated, and service-oriented Student Engagement Coordinatorto join our team. In this role, you will work within a professional, customer-centric, and results-driven environment to deliver exceptional student services that enhance the graduate student experience. You will play a key role in creating and supporting a positive academic experience for students, alumni, faculty, and staff through engaging events, effective communication, and collaborative efforts.

The ideal candidate will have a passion for delivering top-tier customer service. You will be proactive, detail-oriented, and thrive in a fast-paced environment, always keeping the student experience at the forefront. This position involves regular interaction with prospective and current students, alumni, faculty, vendors, and university staff, requiring excellent coordination, teamwork, and project management skills.

Responsibilities

1. Student Support:
  - Actively engage with graduate students to cultivate a supportive and positive learning environment that fosters academic success.
  - Manage communication channels (email, phone, in-person) to keep students informed of program updates, deadlines, and other important information.
  - Serve as a point of contact for student inquiries, offering timely and accurate assistance with program components, policies, and procedures.
  - Work collaboratively to address student concerns, ensuring their needs are met promptly.
  - Maintain accurate and confidential student records, soliciting feedback for program improvement, and implementing necessary enhancements.
2. Administrative and Operational Support:
  - Manage day-to-day administrative tasks essential to the smooth functioning of the graduate program. Maintain and update program databases, reports, and records with accuracy and attention to detail.
  - Oversee inventory of program supplies, materials, and branded items, ensuring availability and timely replenishment.
  - Coordinate logistical needs related to operations, including space usage, technology resources, and vendor communications.
  - Generate regular reports to support program planning, evaluation, and continuous improvement efforts.
  - Collaborate cross-functionally to support the operational efficiency of the program office.
3. Faculty Support:
  - Schedule pre-course meetings with faculty to assess support requirements and preferences.
  - Oversee procurement and delivery of course materials, including books, cases, and syllabi, ensuring timely availability.
  - Manage faculty needs within the Canvas platform, including setting up quizzes, distributing electronic files, and providing ongoing course management support.
  - Provide continual assistance to faculty to ensure smooth operations and high-quality course delivery.
4. Event Planning and Execution:
  - Organize and oversee student-focused events that promote networking, peer interaction, and community building within the graduate programs.
  - Coordinate aspects of classes, including logistical arrangements such as scheduling, catering, IT, classroom support, and ensuring availability of necessary resources.
  - Plan and execute a range of student events, such as social hours, orientations, graduation ceremonies, guest speakers, and alumni gatherings.
  - Continuously evaluate events and programs to identify areas for improvement, ensuring an enhanced and seamless student experience.
5. Budget Management:
  - Track and manage budgets to ensure fiscal responsibility and effective reconciliation of event expenses and payments.
6. Recruiting, Admissions, and Enrollment:
  - Assist with recruiting and admissions activities, engaging prospective students through various communication channels, including phone, email, and in-person discussions.
  - Support student onboarding and orientation processes, providing new students with key program information, academic policies, and platform training.
  - Verify enrollment documentation, ensuring compliance with university regulations and assisting with overall student enrollment.
7. Additional Responsibilities:
  - Other duties as assigned to support the graduate program and the overall student experience.

Work Environment and Level of Frequency typically required Environment: The role is based in a shared, open workspace designed to encourage active communication, collaboration, and teamwork.
Nearly Continuously: In-person, open-office environment with regular interaction and collaboration among students, faculty, and team members.

Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, and talking.
Often: Repetitive hand motions (such as typing), walking, bending, reaching overhead, and lifting up to 25 lbs.

Minimum Qualifications
Bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience).

Demonstrated human relations and effective communication skills
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Strong customer service, interpersonal, and relationship-building skills.
Ability to problem-solve and perform well in a fast-paced, high-pressure environment.
Demonstrated ability to manage multiple tasks effectively and independently.
Excellent oral, written, and telephone communication skills.
Collaborative, coachable mindset, with an openness to new ideas and continuous improvement.
Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
Flexibility to work alternating weekends and occasional evening events.

Special Instructions

Requisition Number: PRN43566B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday, with occasional evenings or weekends to support student-facing classes and events. This position is fully on-site and not eligible for hybrid or remote work arrangements. As an "essential" campus role, the employee is required to work in person at the University of Utah to support students, faculty, and staff directly.
Department: 00033 - Executive Education
Location: Campus
Pay Rate Range: 52,000 to 58,000
Close Date: 11/21/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/192015