Job Details

Account Executive, Ticket Service & Retention

Position Number: 6785135
Location: Lubbock, TX
Position Type: Athletics/Coaching

Account Executive, Ticket Service & Retention
Lubbock
43215BR
Ticket Services

Position Description
Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department.

Major/Essential Functions

Responsible for renewing season tickets and Red Raider Club memberships from the assigned account base and maximizing upgrade and new sales opportunities.
Meet renewal goals for each sport by making daily outbound phone calls, text messages, emails, setting and completing face-to-face meetings, securing referrals, add-ons, and upgrades.
Execution of season ticket holder benefits program.
Continually create and implement retention strategies to deliver customized communications, events, and benefits that engage customers and drive loyalty.
Actively pursue and convert season ticket referrals.
Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner.
Maintain and update accurate records of all activities and sales in the ticketing database (Paciolan) and the CRM system (Salesforce).
Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
Assist at home games and other special events as needed.

Required Qualifications
High school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for required experience on a year for year basis.

Preferred Qualifications

Previous intercollegiate/professional experience.
Previous experience in ticketing, sales, and customer service.
Substantial experience with and knowledge of
- Microsoft Word
- Excel
- PowerPoint
Excellent verbal and written communication skills.
Ability to maintain positive relationships with external and internal constituencies; Must maintain excellent customer service skillset.
Strong organizational skills.
Must be able to work overtime/flexible hours.
Must be able to work evenings, weekends, and holidays.

Special Instructions to Applicant

Minimum Hire Rate

To apply, visit workattexastech.com

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.