Job Details

TRIO Student Support Services Retention Advisor

Position Number: 6800627
Location: Seaside, CA
Position Type: Academic Advising

TRIO Student Support Services Retention Advisor

University Corporation at Monterey Bay

Salary: $24.50 - $27.00 Hourly

Job Number: 2025-00041

Location: CSUMB Main Campus- Seaside, CA

Department: Early Outreach Support Pgms

Description

Retention Advisor

TRIO Student Support Services (SSS)

Priority Screening Deadline: January 7th 2026, all positions are open until filled
Please be advised that we are expecting a longer turnaround time than usual due to the holiday season.

The University Corporation at Monterey Bay ("Corporation"): The Corporation is constantly looking for motivated employees with great organization and teamwork skills to join our team. The Corporation is a non-profit institution that is related and affiliated with the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501(c)(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University.

The University: California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year. With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The Community: Monterey, with its moderate Mediterranean climate, is a diverse community on the picturesque central coast of California and rich in agriculture. Miles of beautiful beaches, spectacular mountain ranges, groves of redwoods, low-rolling foothills, and scenic valleys are characteristics that contribute to the quality of life enjoyed by over 432,000 residents and millions of visitors. Boasting such world-renowned attractions as the spectacular Big Sur Coast, Laguna Seca Raceway, 17-Mile Drive, Monterey Bay Aquarium, Cannery Row, the Steinbeck Center, the Monterey Jazz and Blues Festivals and Pebble Beach - possibly the world's most famous golf course, it's easy to see why so many choose to live here and an estimated four million visitors a year make the County of Monterey their destination of choice.

DEPARTMENT/PROGRAM SUMMARY
TRIO Student Support Services (SSS) is a federally funded grant program designed to support participants who are low-income, first-generation and/or individuals with disabilities. The goal of TRIO SSS is to increase the college retention and graduation rate of participants, facilitate transition to a career or post-baccalaureate programs of study, and empower participants in their academic, personal and professional growth. Services provided by the program include: academic and study skill development; academic, financial, and personal counseling; assistance in securing financial aid; assistance in securing admission and financial aid for graduate/ professional programs; information about career options; individualized success plan; computer, print, and academic resource access; participation in enrichment activities; mentoring; and climate supportive of the success of low-income students, first-generation and/or students with documented disabilities.

POSITION SUMMARY
Under the general direction of the TRIO SSS Programs Project Director and Senior Director of Early Outreach and Support Programs, the SSS Retention Advisor performs professional student services work in the areas of assessing, advising, and retaining project participants, including 1:1 advising, developing academic plans and educational/professional pathways, and developing and implementing academic/enrichment workshops and events. The Advisor analyzes student data, supports evaluation, and suggests coordinated retention efforts.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Perform comprehensive professional advising, utilizing an asset-based approach, with the goal of retaining and graduating low-income, first generation students and students with disabilities.
Assist participants in planning and implementing long-range academic goals and educational plans; applying for and navigating financial aid; and understanding college policies and procedures.
Case-manage and monitor student academic progress; collaborate with other support services in retention of students, including academic probation and at-risk students.
Provide advising and guidance to students concerning current and future employment/career trends and professional pathways.
Assist in developing and facilitating SSS student activities, including orientations, Summer Academy, enrichment activities, academic/professional development workshops, and graduate school visits.
Assist in outreach, recruitment and admission of eligible students to the SSS Program.
Assist in hiring, training, and supervising student staff (peer mentors).
Support program recordkeeping, evaluation, and reporting.
Communicate clearly and effectively with individuals and groups of varying ages and backgrounds.
Completion of FERPA Data Security training in order to handle appropriate sensitive student information in a confidential manner, where judgement and discretion are essential. Ensure confidentiality of program records and other sensitive information.

OTHER FUNCTIONS

Work closely with other support teams on campus (e.g. SSS STEM-HS, EOP, Academic Advising, Financial Aid, etc.) to identify eligible students and support student retention and success initiatives.
Promote and maintain an atmosphere of excellent internal and external customer service.
Represent the SSS program at university functions and appropriate meetings.
Make program decisions in the absence of the SSS/SSS STEM-HS Project Director.
Performs other duties as assigned.

PHYSICAL WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information.

WORK LOCATION

On-Site Position
Work Location: Main Campus

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

Demonstrated knowledge of best practices and strategies to improve access and retention for first generation, low-income students and students with disabilities. Demonstrated knowledge, commitment, and ability to work with students from SSS-eligible backgrounds. Strong advisory and leadership skills that demonstrate sensitivity toward students' backgrounds.
Working knowledge of basic principles of educational counseling and individual/group behavior. Ability to use initiative and resourcefulness in planning students' academic pathways, implementing program services and improvements. Ability to gather and analyze data and records to enhance services for students. Ability to reason logically, draw valid conclusions and make appropriate recommendations for the program, university and students.
Ability to rapidly acquire working knowledge of the objectives of TRIO SSS, the Early Outreach and Support Programs department, and its relationship to the campus. Ability to interpret and apply federal regulations and program rules provided through the grant proposal. Ability to interpret and apply federal, state, and university policies and regulations pertaining to academic achievement.
Ability to participate and contribute in group meetings, conferences, and interviews. Excellent writing and oral communication skills. Ability to establish and maintain cooperative working relationships with faculty, staff, student organizations, and other private and public agencies. Ability to work effectively and interdependently in a diverse university environment. Knowledge of and understanding of Title V, E.O. 595, 665, 405, and CSUMB Admissions and Financial Aid policies.

MINIMUM QUALIFICATIONS
A Bachelor's degree from an accredited college or university AND two years of experience in areas related to college-level advising, retention, and/or student services for low-income, first generation students and students with disabilities. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. Advanced degree may be substituted for one year of the required experience.

DESIRABLE QUALIFICATIONS

Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service and institutional excellence.
A master's degree in a related field (e.g. counseling, college student personnel, higher education, human development, etc.). Experience working with diverse populations and in an academic setting preferred. Experience leading success workshops/events for students.

Special Conditions of Employment

SPECIAL CONDITIONS OF EMPLOYMENT

The person holding this position is considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the University Corporation. The University Corporation at Monterey Bay will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the University Corporation at Monterey Bay is concerned about the conviction that is directly related to the job, you will be given the fair chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity, or national origin. Consistent with California law and federal civil rights laws, The University Corporation at Monterey Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin.

Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The University Corporation at Monterey Bay complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy.

We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Please note: University Corporation employment is separate and distinct from CSU Monterey Bay or State of California employment. University Corporation employees are not employees of either CSUMB or of the state of California.

All employees must be eligible for employment in the U.S. The University Corporation is not a sponsoring agency for any positions.

University Corporation at Monterey Bay positions are "at-will" employment.

CSUMB is a smoke and tobacco-free campus.

The campus leadership has committed the resources needed to achieve an engaged, safe, and in-person experience. The health and safety of our community remain our highest priority, and we are confident that existing public health measures provide for a safe environment capable of delivering a complete college experience on the CSUMB campus. Being an Otter means caring for each other and doing your part to protect your community.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at https://csumb.edu/clery.

Sensitive Positions - This position has been designated as a sensitive position with:

responsibility for the care, safety and security of people (including children and minors), animals and CSU property
access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards

FERPA:

This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.

Clery Act:

This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. CSAs are employees whose job duties fall into one of the following categories:
Work in a campus police or security department
Are responsible for campus security
Are designated as the contact for reporting criminal offenses
Have significant responsibility for student and campus activities

Special License or Certifications and Conditions:

Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
May require occasional evenings and/or weekend work.

Questions can be sent to: hr_corporation@csumb.edu.

SALARY AND BENEFITS
The University Corporation is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students, and the customers we serve. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Our salary schedule is available here.

The hourly hiring range for this position is $24.50 - $27. Classification: Grade 4, Staff. This is a non-exempt position and as such is eligible for the overtime provisions of the Fair Labor Standards Act. The Corporation offers a rich benefits package that constitutes a major portion of total compensation. Benefits include medical, dental, vision, and life insurance benefits, contributory retirement plan, TSA (403b), and other benefits. Please review our benefits guide (Download PDF reader) for details about sick time, vacation, and holidays.

The Corporation also offers access to CSUMB's Faculty & Staff Meal Plans, which offers convenience, value, flexibility, to our all-you-can-to-eat dining commons, showcasing eight brand new dining concepts for an affordable price.

The University Corporation at Monterey Bay also provides access to affordable campus housing: https://csumb.edu/corporation/employee-housing

Although CSUMB is located in a high-cost housing area, Schoonover Park rental homes are affordably priced. Monthly rent rates include cable television, garbage service, and sewer. Convenient floorplans, attractive interior appointments, and numerous community amenities make Schoonover Park Rental Homes an exceptional value. Schoonover Park is near the main campus, yet a tranquil world away. The community lies nestled in the secluded beauty of rolling coastal hills three miles east of campus. Living in one of the most desirable areas of California, you will enjoy the natural splendor and cultural abundance of the Monterey Peninsula. Quality of life begins with your home in Schoonover Park and extends through every aspect of your California coastal lifestyle. https://www.schoonoverparkapartments.com

How to apply:

All prospective applicants must apply online. You must complete the entire application for submission. We only accept applications for the open positions listed. Please do not fax or mail in a printed version of the electronic applications or a resume in lieu of an application. If you are having difficulty applying or need assistance, please call (831) 582-3389. All positions are open until filled. The completed online application and resume must be submitted by 5:00 pm PST on the priority screening date. Applications received after this date will be reviewed at the discretion of the Corporation.

To apply, please visit https://www.schooljobs.com/careers/csumb/jobs/5174746/trio-student-support-services-retention-advisor

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