Job Details

Financial Coordination Supervisor

Position Number: 6833109
Location: Augusta, GA
Position Type: Business and Financial Management

Financial Coordination Supervisor

Job ID: 293599
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University -

Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

Our Summerville Campus:

2500 Walton Way, Augusta, GA 30904

College/Department Information

The Dental College of Georgia at Augusta University, we provide dental education to the next generation of professionals by offering hands-on education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Georgia and beyond. The DCG was founded to provide the people of Georgia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can be completed by the specialists in our facility. We also serve patients in more than 20 clinics across Georgia.

Job Summary

Oversee the administrative operations and staff management for the Credit/Collections areas for the Dental College of Georgia. Plan, coordinate, supervise, and work in this area, ensuring that all duties are handled timely, efficiently, and with accuracy. Preparation of daily deposit. Ensure collections of amounts owed on accounts and forwarding accounts to collection agencies as needed. Point person in DCG for campus Business Office and liaison for outside collection agencies.

Responsibilities

The duties include, but are not limited to:

PAYMENTS: Supervises, coordinates, and participates in the preparation and presentation of Budget Plans or payment options for proposed treatment plans to patients ensuring that the patient is fully educated regarding the options available to increase acceptance of treatment. Collect insurance information, multiple treatment plans from various providers or departments, and organize the information for the presentation of available payment options for the patient. This will include explaining or discussing in detail, the patient's current balance if applicable, the fees for proposed procedures, phases of treatment, applicable insurance benefits, and policies for payment at The Dental College of Georgia with the patient, dental student, resident, faculty member, or other staff.

CLINICS: Work with clinics to provide proper training for students, residents, and faculty of DCG policies and procedures. Manage resources in Business Office to ensure maximum efficiency, productivity, and customer service. Running incidental reports as needed.

PATIENT REFUNDS: Supervise, prepare, and process patient refunds for all accounts. Review each account for charge accuracy and treatment completion. Determine the appropriate amount and forward the request to the Director of Patient Financial Management for approval. Apply the needed adjustment and forward the refund to the patient.

DAILY DEPOSIT: Preparation of daily deposit and submitting information to campus Business Office and DCG management. Monthly verification of deposits and petty cash. Also, semi-annual reporting of student patient A/R to appropriate AU departments and submission for state approval of bad debt write-offs on student patient accounts. Enter necessary monthly adjustments to accounts. Serve as point of contact for applicants to Ryan White program.

REVIEW ACCOUNTS: Review accounts for recommendations of possible legal actions and turn them over to collection agencies. Serves as liaison with outside collection agencies and bankruptcy courts. Audits delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status.

COLLECTIONS: Supervises, coordinates, and participates in collection of delinquent accounts and patient account audits. Manage patients' inquiries into accounts and complaints. Responds to inquiries, researches, and resolves problems related to patient accounts. Work with students, residents, and faculty to ensure accuracy of charges and account balances. Corrects errors to ensure patient accounts are accurate and review accounts, and enter necessary adjustments. Reviews collection reports to ascertain status of collection balances outstanding and to evaluate effectiveness of current collection policies and procedures

OTHER: Perform all other job duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in a related field and two years of relevant experience.

OR

Associate's degree from an accredited college or university in a related field and five years of relevant experience.

Preferred Qualifications

Preferred Education: Bachelors degree from an accredited college or university in business or related field.

Preferred Experience: Previous experience in a dental office. Fluency in Spanish highly desired.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases

SKILLS

Excellent interpersonal, verbal, and written communication skills

ABILITIES

Ability to maintain confidentiality

Shift/Salary/Benefits

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Credit Check

This position will require the acquisition of a P-Card and/or handle cash, credit or other sensitive information and will require a satisfactory Consumer Credit check as a condition of employment.

Other Information

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=293599&PostingSeq=1