Job Details

Student Support Services Assistant

Position Number: 6846530
Location: Columbus, GA
Position Type: Student Affairs and Services

Student Support Services Assistant

Job ID: 293971
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Center for Academic Coaching/Academic Center for Tutoring

Job Summary

The Student Support Services Assistant reports to the Directors of the CAC (Center for Academic Coaching) and the ACT (Academic Center for Tutoring). The SSS Assistant collaborates with all CAC and ACT staff and student workers to ensure exceptional customer service is provided to students and other stakeholders while providing accurate and timely information via multiple channels of communication.

Responsibilities

Significant Duties and Responsibilities include: Academic Center for Tutoring - Creating and maintaining student staff schedules using the online scheduling system and managing student employee time entry and approval.; Maintaining, collecting, and collating data gathered from the online scheduling system and SIS.; Supporting the Director in marketing, recruiting, training, monitoring staff, and assessing services.; Supporting the Director in supervising and training student workers including tutors, peer leaders, and front desk support students employed by the ACT in professional standards of behavior.; Organizing and staffing internal and external events.; Managing the physical spaces of the center to ensure they stay tidy, professional,
and functional.; Creating and maintaining a welcoming and supportive lobby area including greeting students, directing them to the appropriate academic support service.; Managing incoming communications including calls, chats, and emails, to include voicemail. Communicating verbally and in writing to answer inquiries and provide information.; Independently scheduling and completing all assigned tasks accurately and in a timely manner each semester.; All other related duties as assigned. Center for Academic Coaching - Providing quality customer service and maintaining professional relationships with constituents.; Monitoring student traffic for advisors, particularly during peak advising periods.; Communicating verbally and in writing to answer inquiries and provide information (i.e., monitoring CAC advising email, LiveChat, and answering phones).; Assisting students with creating appointments, maintaining, collecting, and collating data gathered from the online scheduling system and SIS.; Supporting Director in supervising student workers employed by CAC.; Supporting the center in marketing, recruiting, training, monitoring student staff, and assessing services.; Organizing and staffing internal and external events.; Operating basic office equipment and software.; Independently scheduling and completing all assigned tasks accurately and in a timely manner each semester.; All other related duties as assigned.

Required Qualifications

Required Qualifications include: Minimum education and experience must include an associate degree (AS/AA) and at least two years of higher education experience in an administrative setting.

Preferred Qualifications

Preferred Qualifications include: Bachelor's degree in a related field.

Proposed Salary

The proposed annualized salary range for this position is $35,868 - $38,852 and includes full benefits.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include: A demonstrated ability to utilize Microsoft Office 365, Teams, and student support software such as Target X and Accudemia, to include copy editing and writing traditional business correspondence.; Strong interpersonal communication and the ability to manage conflict with a strong emphasis on customer service.; Familiarity with CSU academic policies, procedures, and support services.; Experience with both Windows and Chrome computers.; Must have a thorough knowledge of the principles of office management and office procedures, systems, and equipment.; The ability to pay close attention to detail and complete tasks with a high level of accuracy in a timely manner.; The ability to effectively and efficiently multi-task.; Possess exceptional time management, interpersonal, and communication skills.; Strong organizational skills and flexibility.; Possess the ability to work independently and confidently.; Ability to work with personal information in a confidential manner.; Manage stress appropriately.; Make decisions under pressure.; Manage anger/fear/hostility/violence of other.; Handle multiple priorities.; Work independently.; Work in confined/crowded area.

Contact Information

If you have any questions, please contact Kenneth Gray, Hiring Manager, via email at gray_kenneth2@columbusstate.edu

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
Pre-employment drug testing for positions with high-risk responsibilities.
Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.

Background Check

Standard + Education

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=293971&PostingSeq=1