Job Details

WMC Specialist I

Position Number: 6998263
Location: Fort Myers, FL
Position Type: Facilities Management

WMC Specialist I

Job Summary
The Work Management Center Specialist I performs daily functions of the Physical Plant Work Management Center (WMC) across campus, regularly visiting campus sites to verify requests and follow up on work orders. This role provides administrative support and follows up on customer requests for campus events, moving services, quality control inspections, waste and recycling management, pest control, restrooms and common areas, floor mats, custodial services, and pressure washing. The WMC Specialist I also processes WMC estimates, chargebacks and journal entries for completed event and building service work orders, helping ensure work orders are completed accurately.

FGCU is building a culture of curiosity, commitment and collaboration. We value employees who successfully work with others and drive positive change through critical thinking and decisive action. If you thrive in an environment of innovation, accountability and mutual respect, you will find a good home here.

Job Description

Typical duties include but are not limited to:

Enters work orders submitted to the Physical Plant Work Management Center. Distributes work orders to shop supervisors via computerized work management software. Monitors and updates status changes. Updates completed work requests with labor hours and materials used.
Performs routine quality control inspections of campus facilities. Ensures compliance with contract specifications and department policies and procedures.
Communicates with campus constituents regarding the specific needs, estimates and approvals for campus events. Performs journal transfers upon completion of final approvals for completed chargebacks.
Works closely with Coordinator to ensure service and departmental moves are organized and performed correctly by contractor.
Follows Work Management Center protocol for service and chargeback requests.
Assists with training student workers to support quality control inspections and office procedures. Helps ensure periodic quality control inspections are completed, service needs are reported, and records are updated in WMC.
Maintains Outlook calendar of scheduled special event requests, reserved parking requests, and department vehicle reservations.
Updates website information and provides training regarding Building Services responsibilities such as custodial schedules, FAQs, and policy and procedures for the areas of Custodial, Waste & Recycling, Pest Control, and Moving work requests.

Other Duties:

Serves as liaison with other offices regarding Building Services responsibilities, policies, and procedures.
Manages Building Services related estimates and chargebacks, by verifying and auditing Work Day transaction details, generating forms, customer service follow up, and database manipulation.
Performs other job-related duties as assigned

Additional Job Description

Required Qualifications:

This position requires a high school diploma and four years of full-time experience directly related to the job functions.
Relevant experience in a fast-paced customer service environment.
Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, Outlook), database manipulation, updating web pages, and using electronic file systems.
Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

Experience in a building maintenance environment within a higher education setting.
Experience with providing customer service dealing with repair, construction, moving, preventative maintenance, grounds, key requests/transfers, card access programming, custodial, and other facility services.
Experience with AiM/Assetworks database software and Go Work Management app, Adobe PDF, and Work Day.

Knowledge, Skills, and Abilities:

Proven ability to think strategically and approach challenges with creativity.
Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
Strong interpersonal skills and experience working effectively across teams.
Knowledge of general office procedures.
Knowledge of or ability to learn computerized work management systems, AiM database, S2 door access control system, and Keystone database software.
Skill in giving full attention to what others are saying, taking time to understand the points being made, and asking appropriate questions.
Excellent interpersonal, verbal and written communication skills.
Strong organizational skills and an ability to prioritize and complete simultaneous projects within deadlines.
Ability to interact in a professional manner with staff, faculty, students, and the community in a service-oriented environment.
Ability to adapt quickly to changing situations and environments.
Ability to process and handle confidential information with discretion.

Institutional Values & Behavioral Expectation:

In this role, the successful candidate will be expected to:

Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade 14

Hourly Range: $18.00 to $21.44

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.

To apply, visit https://fgcu.wd5.myworkdayjobs.com/en-US/eaglejobs/job/Main-Campus/WMC-Specialist-I_R0007255?workerSubType=7606cd1535ba016f9151c43d68012214&workerSubType=7606cd1535ba01e56580c43d68012414&workerSubType=7606cd1535ba014f6fabc43d68012614