Job Details

Senior Manager for Training and Outreach

Position Number: 7004928
Location: Salt Lake City, UT
Position Type: Financial Aid

Senior Manager for Training and Outreach

Job Summary

The position is responsible for comprehensive management and development of training and outreach for scholarship and financial aid programs and processes. Responsibilities include developing and overseeing training programs and content related to scholarships and financial aid policies, processes, programs, and administration; serving as office lead for ensuring training occurs consistently, effectively, and on a planned schedule; ensuring internal and external communications and outreach are delivered effectively and timely; and that services to students, families, and colleagues are innovative, accurate, and timely. Responsibilities may include effective supervision of permanent and/or temporary staff members.

Responsibilities
TRAINING

Establishes, monitors, and maintains training calendars/plans in consultation with fellow managers
Develops and manages effective and compliant training programs for staff; Conducts general or specialized training sessions; Assists office supervisors in planning and developing training for the staff they supervise
In collaboration with office management team, establishes and modifies, as necessary, on-boarding training plans/content that is position-appropriate; cultivates and implements refresher training annually
Helps staff formulate training objectives and utilize appropriate instructional methods; Selects or develops teaching aids and reference works
Formulates teaching objectives that conform with selected instructional methods such as individual coaching, group instruction, lectures, demonstrations, conferences, meetings, and workshops
In collaboration with office Administrative Manager, maintains documentation of training and professional development activities for office
Serves as part of team to assess training needs of office; identifies training and professional development opportunities
Maintains office library of presentation/training content and related materials
Assists management with strategic planning of departmental objectives and develops training mechanisms designed to enhance unit, divisional, and institutional goals
Helps ensure timely, accurate, and complete information is available and disseminated to students, parents, and colleagues
Professionally addresses and works toward resolution of complex or novel situations encountered
Actively aids in the office's professional delivery of services, including maintenance of data/information security, privacy, and confidentiality
Completes multiple complex analyses and develops reports used to monitor and assure service and processing benchmarks, as well as accuracy of eligibility and payments
Serves as subject matter expert and is proactive in advancing processing, service, and eligibility monitoring

OUTREACH AND COMMUNICATIONS

Develops, implements, and monitors comprehensive plan to delivery of and participation in outreach events and programming related to financial aid and scholarships; ensures events and programs are well-planned and scheduled effectively
Collaborates well with campus and community partners and ensures effective staffing and training for events and programming
Develops, implements, and monitors annual calendar of planned and strategic office communications
Establishes, implements, and monitors effective schedule of services providing information and advising/counseling on available financial aid and scholarship programs, application and eligibility requirements and processes, affordability options, and related information; responsibilities include identifying and implementing mechanisms to appropriately and effectively serve students, families, colleagues, and the public
Uses training lens and consumer information lens (targeted and audience-specific to the maximum extent practicable) for the design, content, and delivery of communications, outreach, and services; includes website content as well as system-generated and staff-generated email templates
Helps ensure policies and procedures (including rights and responsibilities) are communicated to students, families, and colleagues in an accurate, timely, effective, thorough, equitable, and inclusive manner
Effectively determines and conveys student and program eligibility requirements, particularly
pertaining to resolving student/parent inquiries for assistance; ensures appropriate level of investigation to aid in thorough, accurate, and timely responses
Assists with development of office-wide policies and procedures and calendars, including ensuring content is current and accurate, and that emerging trends or anomalies are noted appropriately
Follows established protocol for contact with media

PROFESSIONAL KNOWLEDGE AND PROFESSIONALISM

Maintains current access to and a working knowledge of internal and external systems affecting position responsibilities
Maintains current knowledge of policies, rules, regulations, technical standards, and high-impact practices associated with administering and delivering federal, state, institutional, and private programs, and associated systems and emerging technologies
Actively participates in professional meetings, conferences, and workshops; meets and communicates clearly with colleagues in similar positions/roles; researches industry practices; shares resulting knowledge and research with management and staff in order to serve well the students and the institution
Ensures area policies and procedures are current and accurate; Provides clear and accurate documentation of transactions, conversations, interactions, and edits to records affecting student eligibility and/or compliance with applicable regulations, statutes, and/or policies
Uses appropriate discretion, within regulatory and policy constraints, in eligibility guidelines, administration, and communications, including application of policies/requirements in an accurate, consistent, fair, and equitable manner
Ensures clear and accurate documentation of transactions, conversations, and interactions affecting student eligibility and/or compliance with applicable policies
Adheres to all statutory, regulatory, and policy guidance, including office policies and procedures
Follows appropriate records management procedures and complies with record-keeping and archival requirements
Maintains privacy and confidentiality of student and family data and information
Maintains security of student records and related information
Maintains professional appearance and demeanor, including when engaging students, families, colleagues, and members of the public
Assists in training new employees (permanent and temporary, including interns and graduate assistants), as needed

OVERALL SUPPORT OF OFFICE AND INSTITUTIONAL OPERATIONS

Partners in monitoring and assurance that overall office operations are functional, accessible, efficient, compliant, and free of conflicts of interest
Routinely and thoroughly reviews output and reports for accuracy and compliance
Follows established timelines/calendars for projects/tasks
As needed, serves on and/or oversees various office committees, which may include such functions as communications plan, appeals processes, outreach, personnel, forms and publications, etc.; position may also be asked to serve on Enrollment Management and/or University committees
Advises senior management of anomalies, trends, or patterns affecting student and program eligibility
Maintains effective working relationships and serves as a resource regarding scholarship and financial aid issues, policies, and procedures
Performs other duties as assigned by supervisor and/or Executive Director
Collaborates with other employees on office committees regarding policy, procedures, and training opportunities
Actively participates in and contributes to overall office effectiveness

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Requires a Bachelor's degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of assigned department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department.

Master's degree in a related area may be preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences
Strongly prefer previous experience developing and delivering training on financial aid administration, as well as previous experience in compliant administration of Title IV, state, and institutional financial aid programs.

Special Instructions

Requisition Number: PRN44490B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday thru Friday; 8:00 - 5:00 with some weekend and evening work as necessary(This position can be remote anywhere in United States)
Department: 00294 - Financial Aid
Location: Other
Pay Rate Range: $90,000 - $104,500
Close Date: 6/16/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/197853