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IT Professional

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Position Number: 7010403
Location: Denver, CO
Position Type: Computing - Network/System Administration

IT Professional

University of Colorado Denver

IT Professional-39311

University Staff

Description

Join Our Team and Make a Difference in Higher Education!

At the System Administration office at the University of Colorado, we are dedicated to building a workplace where everyone feels valued, supported, and empowered to thrive. Our office is committed to fostering a culture where employees find community, a sense of belonging, and the opportunity to contribute meaningfully to our mission and purpose.

By joining our team, you'll have a direct impact on shaping the future of higher education. In addition to the Office of the Board of Regents, the University of Colorado's system administration includes 19 units that provide essential services to CU's campuses in Aurora, Boulder, Colorado Springs, and Denver, as well as the Office of the President. While not a part of any one campus, we are proud to serve in the centralized office for the University system. Together, we ensure CU continues to deliver outstanding education, groundbreaking research, and valuable service to our communities.

We believe in creating an environment where the unique experiences and perspectives of everyone are embraced, enriching the work we do and the strategic outcomes we pursue. If you're passionate about making a difference, contributing to a dynamic team, and supporting a mission that matters, we encourage you to apply and be part of our journey. Learn more about CU System Administration.
Position Summary:
The CU System Office of Advancement provides excellent customer service, strategy, expertise, and efficiency to our partners on CU's campuses and at the University of Colorado Foundation. We support CU's fundraising and engagement goals through advancement operations that include constituent research and development, data management, business intelligence, technical architecture, annual giving, planned giving, gift administration, marketing and communications, IT, budget and finance, and more. We believe that a healthy office culture is foundational to our success. We create this by bringing together a diverse team of colleagues and infusing our core values-Work Together, Think Big, Be Good and Have Fun-into our work every day.

The IT professional performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices including hand-held devices for the entire organization. This position supports CU Advancement and CU Foundation staff on each campus. This position reports to the Program Director of Advancement IT and is exempt from the State of Colorado Classified Staff system.
Where You Will Work:
Applicants must be Colorado residents or able to relocate to Colorado within a month of starting employment with University of Colorado System Administration.

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This role follows a hybrid schedule, requiring three days per week in the office at 1800 Grant Street, with occasional travel to other campuses.

Please note, leadership may adjust in-office work requirements with a minimum of three months' notice before any change can be implemented.
Equal Opportunity Statement:CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.Duties & Responsibilities:
Duties and responsibilities of the position include, but are not limited to:

Responds to inquiries and requests for technical assistance assigned through Agentforce Service ticketing system or through specific requests.
Delivers personalized IT infrastructure support using remote capabilities and leading-edge automation tools.
Travels to and leads computer implementation projects at all Advancement sites, including PC/laptop imaging, software installation, printer installation and repair.
- Includes equipment moves/set up, installation and moves of wireless access points and switches.
Provides support for system tools with employees approved hand-held devices.
Identifies, troubleshoots, researches, supports, and resolves IT issues with hardware and desktop applications. Escalates network and server issues and requests as needed.
Troubleshoots network connected printers at campus locations.
Works with hardware suppliers to initiate repairs under warranty with supplied parts or scheduling time for techs to perform repairs.
Assist with managing server backups.
Makes recommendations on hardware and software programs.
Collaborate with other IT personnel across each of the university campuses.
Executes IT project and tasks across all campuses.
Responsible for all asset inventory, including the disposal/recycling/transfer of old equipment.
Provide excellent customer service to all customers across all campuses.

What We Offer:
Salary: The anticipated hiring range has been established at $54,900-$58,000.

CU System Administration takes into consideration a combination of the selected candidate's education, training and experience as it relates to the position, as well as the position's scope and complexity, internal pay equity and external market value when determining a salary level for potential new employees.

Benefits: With our unparalleled range of benefits, including top-notch healthcare, comprehensive wellness programs, enriching professional development, and a dynamic work-life balance, we ensure your holistic growth and happiness.

No-cost or low-cost medical & dental plan options, some inclusive of IVF assistance.
Disability, Life, Vision Insurance options.
Multiple retirement planning options including a mandatory 401(a) plan where CU contributes 10% of your gross pay, a 401k or 403b plan and a 457 deferred compensation plan.
Pre-tax savings plans, such as Health care and Dependent care flexible spending accounts.
Embrace a healthy work-life balance with ample sick and vacation leave, along with at least 12 paid holidays. This includes a dedicated week off for winter break.
6 weeks of parental leave to adjust to the joys of parenthood.
A tuition benefit program for you and/or your dependents.
Free RTD EcoPass and Free Onsite Parking at our 1800 Grant Street Office.
Many additional perks & programs with the CU Advantage.

Additional taxable fringe benefits may be available.

For more information on benefits programs, please review our Comprehensive Benefits Guide.

Access our Total Compensation Calculator to see what your total rewards could be at CU. (This position is a University Staff position)
Qualifications:
Minimum Qualifications:

Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.

Bachelor's Degree from an accredited institution of higher education or equivalent experience (experience may be substituted by professional experience on a year for year basis).
One (1) year of experience working in an IT-related role.

Preferred Qualifications:

Two (2) years' experience working in an IT related role including:
- Experience with technical support.
A+ Certification
1 year of experience working in Salesforce

Knowledge, Skills, and Abilities:

To be successful in this position, candidates will need the following:

Ability to utilize:
- Microsoft Office/O365 Suite (Word, Outlook, PowerPoint, Excel, and Access)
- Operating Systems: Windows and Mac OSX
- Active Directory
- WDS and MDT imagining software
- FTP software
- CRM Tools: Salesforce
- Asset Management
Exercises judgment and decision making in the diagnosis and resolution of computer hardware and software problems.
Knowledge of Agentforce Service ticketing system or other incident tracking software.
Familiar with Bomgar, TeamViewer or other remote access tools.
Basic command line and scripting knowledge.
Basic Active Directory knowledge.
Exceptional problem solving, critical thinking, and analytical skills to troubleshoot and resolve project issues and challenges.
Strong attention to detail and deadline orientated.
Strong teamwork and interpersonal skills.
Ability to work on various issues simultaneously, ensuring the integrity of each project.
Ability to perform moderate physical activity of handling 50 pounds or more occasionally and/or up to 20 pounds frequently.
Excellent written and verbal communications skills, with the ability to work with users diplomatically and skillfully.

How to Apply:
For full consideration, please attach the following as separate documents to your application:

A cover letter identifying the job specific minimum qualifications you possess
A resume including any and all relevant experience to be accurately assessed against the qualifications listed in the posting.

Please ensure you check the "Job Specific Attachments" box next to each document on the "Required Documents" page of the application for the appropriate documents to be attached.

Per the Colorado Job Application Fairness Act, you are not required to provide your date of birth, dates of school attendance, or dates of graduation on your resume or cover letter. If an application requires additional materials, such as a transcript or certification, you may redact identifying information relating to your date or birth, dates of school attendance, or dates of graduation.
When to Apply:For full consideration completed applications must be submitted byMarch 24th. Reference checking is a standard step in our hiring process. You may be asked to provide contact information, including email addresses, for up to five references as part of the search process for this position. *Please note: All application materials must be submitted through CU Careers; emailed materials will not be considered.*Sponsorship Statement:We are unable to sponsor applicants for work visas for this position.Background Check Statement:The University of Colorado is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial history, motor vehicle history and/or fingerprinting background check. The Immigration Reform and Control Act requires that a verification of employment eligibility be documented for all new employees by the end of the third day of work. The University of Colorado is committed to diversity and equality in education and employment.ADA Statement:We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: systemhr@cu.edu.

Application Materials Required: Cover Letter, Resume/CV

Job Category: Information Technology

Primary Location: Denver

Department: S0001 -- System Administration - 50206 - Advancement Operations

Schedule: Full-time

Posting Date: Mar 17, 2026

Unposting Date: Mar 25, 2026, 5:59:00 AM

Posting Contact Name: systemhr.recruiting@cu.edu

Posting Contact Email: systemhr.recruiting@cu.edu

Position Number: 00758518

To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=39311&lang=en