Job Details

Student Services Coordinator

Position Number: 7085411
Location: Columbus, GA
Position Type: Student Affairs and Services

Student Services Coordinator

Job ID: 297458
Location: Columbus State University
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Department Information

Teacher Education, Leadership and Counseling (TLC), College of Education and Health Professions (COEHP)

Job Summary

Provides assistance to the Chair of the department in carrying out responsibilities related to the delivery of academic programs in accordance with departmental, college, and university strategic plans Functioning within the College of Education and Health Professions, the Student Services Coordinator/Administrative Specialist and Coordinator helps coordinate departmental activity with the activities of other units in the College and the University and in collaboration with other members of the administrative team assists in the implementation of College initiatives. This position will report to the Chair of the Department of Teacher Education, Leadership, and Counseling.

Responsibilities

Significant Duties & Responsibilities include: Provides support including responding to inquiries received via telephone, e-mail, mail, and in person. Greets office visitors, provides information, or directs the inquiry to the appropriate department and/or individual to respond.; Coordinates new faculty onboarding needs, i.e. offices, computers, keys, mailboxes, distribution lists, etc.; Prepares and reviews reports and other documents as directed by the Chairs and /or departmental committees.; Makes copies and scans tests, exams, handouts and other items as needed for classes and the departments.; Acts as liaison between faculty and the office of Accommodation and Accessibility in the distribution of exams for students with accommodation.; Works with the various campus offices to help ensure policy and guidelines are met.; Processes incoming mail and handles any mass and/or special mailings for the departments.; Assist Chairs with supervision of student assistants and maintenance of their records.; Handles room reservations for faculty, students and departmental events.; Maintains the bulletin boards and informational signage as needed.; Assists faculty in maintaining and updating content on departments' websites (including coordinating with UITS and University Relations on updates and projects), brochures, newsletters and social media platforms.; Answers and responds to requests for information about the department.; Collects and uploads syllabi to Syllabus Archives.; Assists program coordinators with submitting course information to Section Data Entry in shared services.; Collect and submit faculty office hours to the relevant department Chairs.; Attends department meetings and provides general support/administrative updates, takes meeting minutes and distributes for approval.; Coordinates maintenance and repair of office equipment.; Handles special projects and performs other general support/administrative duties as assigned by the Department Chairs/coordinator.; Coordinating and liaising with the Shared Administrative Support Services Center for requests.; Acts as liaison between faculty, students and other university units/departments and centralized services pools.; Maintains filing systems and departmental records.; Maintains all departmental files, faculty records and oversees departmental inventory of supplies.; Assists with faculty searches in preparing and maintaining applicant's data for both units/departments.; Assists Chairs with the collection, distribution and forward movement of new hires including use of Manager SelfService and Docusign.; Assists Chairs with the preparation of materials for new faculty and student assistant hires and assembles new hiring packets for both units/departments.; Processes various departmental documents such as preparing and reviewing reports and documents including Part-Time faculty agreements, Part-Time payroll, and Full-Time faculty summer agreements.; Maintains an open line of communication with FT and PT faculty to update procedures as mandated by CSU/USG, COEHP, and/or the TLC department. This includes keeping email group members updated to include new faculty and to remove previous faculty each semester.; Oversees the Scholarship Universe application as it pertains to the COEHP Scholarships related to students in the TLC Department. This includes updating the details in Scholarship Universe on an annual basis, triggering the review periods, and entering the student awards in Scholarship Universe.; Works with the TED Scholarship Committee to improve the TED Scholarship application process in Scholarship Universe. This includes updating the individual scholarships and the scoring rubric, as needed, and making it so the student applicants can submit unique essays for each scholarship instead of just one used for all, as it currently stands.; Supervises Federal Work Study students employed by the TLC Department.

Required Qualifications

Required Qualifications include: Proficiency in using basic office software and databases (e.g. Word, Excel, Adobe Acrobat, etc. )

Preferred Qualifications

Preferred Qualifications include: Bachelor's degree preferred.; Knowledge of and experience with higher education systems and processes (preferably CSU/USG) will be an advantage.

Knowledge, Skills, & Abilities

Knowledge, Skills, & Abilities include: Communication skills - Must be proficient and professional in oral and written communication. This includes listening, understanding, remembering, and following oral or written instructions, asking for clarification when necessary and providing information to others in a clear, complete and concise manner.; Customer Service - Must provide a customer friendly environment and superior service to our clients, patients, coworkers, supervisors, subordinates, faculty and students., resolving customer needs with confirmed satisfaction, responsiveness, and outcomes.; Initiative - Must be a self-starter, sharing new ideas for doing things, is willing to assume additional duties when necessary, and displays a positive attitude and willingness to improve both personally and professionally in a constantly changing environment.; Innovation - Must be receptive to new ideas and is able to adjust to change with minimum disruption to productivity. Contributes useful ideas for improved performance.; Adherence to University Policies - Must follow system, college/university and department-specific policies and procedures (dress guidelines, professionalism, administrative policies & procedures).; Quality of Work - Must be consistently accurate, thorough, and is accomplished in a professional manner, working efficiently and productively while effectively managing resources (labor, time, materials, etc.).; Reliability/Attendance - Can be relied upon regarding task completion and follow-up, meeting deadlines with accuracy, work quality and customer satisfaction, and exhibits acceptable overall punctuality and attendance record.; Critical Thinking - Must be able to demonstrate proper judgment in decision-making and display effective problem-solving skills.

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Institutional Values

Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.
Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.
Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.
Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.
Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.
Servant Leadership: Leading through ethical empowerment and service.

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:

A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
Pre-employment drug testing for positions with high-risk responsibilities.
Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.

*Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Background Check

Position of Trust + Education

Special Applicant Instructions

Visit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=30000&JobOpeningId=297458&PostingSeq=1