Job Details

Student Account Receivable Specialist

Position Number: 7113126
Location: Bowling Green, OH
Position Type: Bursar and Student Accounts

Student Account Receivable Specialist

Bowling Green State University

Salary: Depends on Qualifications
Job Type: Full-Time
Division: Finance & Administration
Opening Date: 04/27/2026
Location: Main Campus (BG), OH
Job Number: BGSU01527
Department: Finance & Administration
Closing:

Summary

The Student Account Receivable Specialist will provide comprehensive student finance advising to undergraduate, graduate and guest students as well as families of students. The primary responsibility of this position is to engage in the collection of all University outstanding debtor accounts, both student - originated and third-party business accounts. The portfolio of financial advising areas encompasses traditional student accounts, student loan accounts such as Perkins, Nursing and Schell, bankruptcy, legal matters, returned payments, delinquent accounts and those currently being collected by a 3^rd party. Serves as the primary contact for students and families by providing friendly, professional, quality end-to-end customer service in person, phone, email and outreach events. Utilizes professional judgement daily to determine student eligibility for enrollment and debt collection activity while adhering to federal, state and university policies and procedures.

Essential Functions

Collections

Collect on delinquent student account receivables.
Maintain and manage a comprehensive debt collection portfolio
Prepare analyses relating to past due accounts, both in-house and with the Attorney General's Office.
Serve as primary liaison with the Ohio Attorney General's Office and sub-contracted legal firms.
Review current reporting needs and make recommendations to the Associate Bursar for modified reports that will assist in collections for more efficient collection efforts, ensuring Federal, State and University policies/regulations are adhered to.
Follow proper collection procedures, minimizing losses while cost effectively estimating probability of successful recovery, and implementing decisions on a course of action.
Represent the BGSU- Office of the Bursar in court at any litigation proceedings.
Work with the Associate Bursar in the review of write-offs and Ohio Attorney General Placement.
Serve as the primary contact between BGSU and third party servicers for collection activity and communications with students or other parties.

Advising

Advise current and prospective students and families on Student Finance and provide alternative financial or other options to resolve outstanding student account receivable balances with BGSU.
Educate students and families on student finance processes, policies and regulations.
Works closely with the Office of Student Financial Aid to resolve outstanding balances and minimize university collections and deregistration numbers.
Routinely exercises sensitivity and professional judgment relative to confidential student and family financial matters.
Serve as a liaison to other offices around campus including Office of Residence Life, Housing, Dining, Student Financial Aid, Registration and Records, Advising.
Refers students to appropriate BGSU and non-BGSU support offices and/or organizations as needed to support student success and retention.

Additional Duties

Act as resource person for student workers and staff when confronted with difficult questions.
Assists in researching and gathering information on collections to ensure regulations are being followed correctly.
Attend various conferences on collections.
All other duties as assigned.

Minimum Qualifications

The following Degree is required

Bachelor's degree required

The following Degree is preferred:

Degree in business

The following Experience is required:

1 year working in customer service or an administrative office

The following Experience is preferred:

Experience working in an administrative office of a higher education institution with direct student contact, preferred.

Additional Information

Knowledge, Skills and Abilities:

Ability to maintain an in-depth knowledge of federal, state and other agency laws and regulations that govern collections and student financial aid programs
Basic understanding of the business processes of an institution of higher education, including recruitment/retention, academic and student affairs
Excellent public speaking skills
Excellent oral and written communication skills
Active listening skills
Excellent time management and organizational skills
High quality, compassionate and caring student-centered counseling skills
Ability to interact professionally with individuals including students, faculty, staff, alumni, and representatives of external agencies
Ability to maintain a high level of confidentiality of information as required by federal law
Knowledge of computer applications including but not limited to: Microsoft Office, Microsoft Outlook, People Soft/CSS, an ability to learn and adopt other technologies, and comfort level to use computer database, word processing, spreadsheet programs and web-based applications
Work in a team environment
Motivated and willing to make decisions that will positively affect recruitment and retention

Application Deadline

The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by May 11, 2026.

Required Application Materials & Evaluation

Experience must be fully documented on the official application.
The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate.
Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.

Uploads

Required: Resume (for supplemental information only)
Optional: Cover Letter

Essential Requirement: Work Authorization

BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic.

EEOC Know Your Rights

OCRC Know Your Rights

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu.

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

To apply, please visit https://www.schooljobs.com/careers/bgsu/jobs/5321529/student-account-receivable-specialist

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