Job Details

Customer Service Lead

Position Number: 7159239
Location: Salt Lake City, UT
Position Type: Sales

Customer Service Lead

Job Summary

The Part-Time Lead for the Campus Store Customer Service area supports daily operations by guiding team members, delivering excellent customer experiences, and ensuring efficient front-end performance. This role assists with training, scheduling support, resolving customer concerns, and maintaining store standards while serving as a point of contact during shifts. The Lead models professionalism, promotes a positive team environment, and collaborates with full-time staff to meet sales, service, and operational goals in a fast-paced campus setting.

Responsibilities
Provide leadership and direction to student employees during daily operations.
Deliver and promote exceptional customer service standards.
Assist with training, coaching, and onboarding team members.
Support front-end operations including registers, returns, and customer inquiries.
Help maintain store appearance, merchandising, and operational standards.
Address and resolve customer concerns in a professional manner.
Communicate effectively with management regarding staffing and operational needs.
Support opening, closing, and shift coverage responsibilities as assigned.
Encourage a positive, inclusive, and team-oriented work environment.
Ensure policies, procedures, and cash-handling practices are followed consistently.

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Requires at least 1 year of related experience.

Preferences
Previous retail experience, preferably in a supervisory, lead, or key-holder role.
Experience with point-of-sale systems; NetSuite experience preferred.
Demonstrated ability to handle opening and closing responsibilities and cash management.
Strong customer service, communication, and problem-solving skills.
Ability to provide direction to peers in a professional and supportive manner.
Dependable, organized, and able to work independently during assigned shifts.

Special Instructions

Requisition Number: PRN17070N
Full Time or Part Time? Part Time
Work Schedule Summary: M-F, 19-20 hours a week.
Department: 00435 - University Campus Store
Location: Campus
Pay Rate Range: DOE
Close Date: 5/20/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/201961