Job Details

ITSM Specialist

Position Number: 7233693
Location: Bowling Green, OH
Position Type: Computing - Management/Director

ITSM Specialist

Bowling Green State University

Salary: Depends on Qualifications
Job Type: Full-Time
Division: Finance & Administration
Opening Date: 06/12/2026
Location: Main Campus (BG), OH
Job Number: BGSU01701
Department: Finance & Administration
Closing:

Summary

The ITSM Specialist serves on the IT Service Management (ITSM) team within Information Technology Services (ITS). The team is responsible for IT service management, including the knowledge base and asset inventory for the ITS department, which serves all faculty, staff, students, and other BGSU community members. This position is responsible for the design, implementation, and maintenance of ITSM elements.

Essential Functions

Design, implement, and maintain ITSM elements
Create, design, and manage projects related to the implementation of new services, the improvement of existing services, and the exploration of new technology
Maintain an accurate and up-to-date physical asset inventory utilizing the department's centralized asset management systems
Develop and maintain knowledge base content and technical documentation
Perform hardware and software installations, diagnostics, repair, maintenance, data recovery, data transfer, and upgrades on Windows and Macintosh computers deployed across campus and some off-campus locations; also provides support for mobile devices that connect to Office 365 email, as well as printer connection support.
Provides client-level network configuration and troubleshooting for both Windows and Macintosh computers, and escalates network, application, or server issues to the appropriate teams as necessary.
Other duties as assigned

Minimum Qualifications

The following Degree is required:

Associate's degree

The following Experience is required:

2 years in IT client support

The following Experience is preferred:

Client support in an enterprise (3000+ clients) environment
Higher education experience
IT service management experience

The following Licensure, Certifications, or Registration is required:

ITIL certification required, or must obtain certification within 12 months of hire

Additional Information

Knowledge, Skills, and Abilities:

Mac and Windows technology support experience
ITSM system experience (TeamDynamix preferred)
Asset management experience preferred
Knowledge management experience preferred
Process automation experience preferred
Demonstrated ability to find, evaluate, and implement new technology
Demonstrated ability to continuously improve services and procedures
Demonstrated ability to gather and use analytics to guide decisions, policies, and procedures
Excellent customer service
Excellent communication skills
Excellent attention to detail
Demonstrated ability to stay current with new and upcoming technology and trends

Application Deadline

The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by June 26, 2026.

Required Application Materials & Evaluation

Experience must be fully documented on the official application.
The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate.
Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.
ITIL certification required, or must obtain certification within 12 months of hire.

Uploads

Required:
- Resume (for supplemental information only)
- Candidates who currently hold an ITIL certification should upload proof of certification.
Optional: Cover Letter

Essential Requirement: Work Authorization

BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.

Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic.

EEOC Know Your Rights

OCRC Know Your Rights

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu.

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

To apply, please visit https://www.schooljobs.com/careers/bgsu/jobs/5375759/itsm-specialist

jeid-404d5f9abf2cad4bb56aa0e9dfd19c1c