Job Details

CARE Case Manager

Position Number: 7235437
Location: Augusta, GA
Position Type: Student Affairs and Services

CARE Case Manager

Job ID: 299448
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Location

Augusta University

Our Health Sciences Campus: 1120 15th Street, Augusta, GA 30912

Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904

College/Department Information

The Office of the Dean of Students is dedicated to the holistic development of students at Augusta University by providing support and advocacy. Our Office encourages and inspires students to meet their full potential and coordinates the multidisciplinary Campus Assessment Response and Evaluation (CARE) Team, which provides centralized support, guidance, and intervention for students in the areas of food, financial, and emotional insecurities, medical and hardship withdrawals, mediation with fellow students, student conduct and behavior intervention, student concerns and complaints, and off-campus housing.

Job Summary

The CARE Case Manager for Off-Campus Housing is a collaborative member of the Office of the Dean of Students. The Case Manager is responsible for providing direct service and empowerment-based advocacy with expertise regarding administrative options and resources for students. Supports student success, recruitment, and retention by coordinating services for students who plan to live off-campus and not in on-campus housing. Develops an understanding of commuter student needs, an understanding of what properties are most suitable for students, and develops relationships with property managers in the area. Collaborates with identified vendors that support off-campus housing. Collaborates with Admissions, Graduate Admissions, and the Parent and Family Association on information to be sent to admitted students and information to share with families. Will assist other CARE Case Managers as needed by providing ongoing support through regular student check-ins and referrals. Assists students and their families (as necessary) in navigating the University's processes, including any applicable policies and procedures. The Case Manager may serve as an active member of the CARE Team and assist with planning, outreach, and preparing reports for senior leaders and other campus partners. The CARE Case manager will assist with general Open Paws Pantry duties.

Responsibilities

The responsibilities include, but are not limited to:

Off-Campus Housing
Provides advocacy and support for students who wish to live off campus by offering resources and information valuable to students and their families.

Understand and articulate to leadership what properties are most suitable for students

Develops relationships with property managers in the area.

Work to develop and maintain an off-campus housing website-either developed at AU or outsourced to a vendor-to include properties available to students, housing information and resources, roommate options, etc.

Collaborate with Admissions, Graduate Admissions, and Parent and Family Association regarding information to be sent to admitted students and their families.

Host a housing fair at least annually to include many of the properties that are interesting to students.

Develop resources and information specifically directed at commuter students that would promote their success.

Lead call campaigns for students as deemed necessary and appropriate.

Work with UPD to ensure locations of properties are in safe locations.

Case Management
Work directly with students to identify and respond to concerns by presenting options to students, making appropriate referrals, and connecting students with the appropriate university department(s). Help students navigate institutional policies and processes, and discuss options based on each individual case.

Empower students to take full advantage of the many university resources available to them.

Seeks to assist students in becoming self-actualized members of the community and encourages a growth mindset.

Assists students referred to the CARE Team for follow-up and provides information back to the CARE Team. May attend CARE meetings as necessary.

Update CARE database to make notes and manage student caseload.

Pantry Oversight
Provide operational oversight of pantry services, including stocking, volunteer coordination, reporting, and maintaining compliance with organizational procedures.

Other
Other duties as assigned.

Required Qualifications

Bachelor's degree from an accredited college or university in a related field and one year of experience in a related field.

Preferred Qualifications

Masters degree from an accredited college or university in counseling, social work, higher education, health promotion, or related field. Experience in counseling, social work, health promotion, relationship management, or related field.

Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and other computer software/databases.

Professional will need counseling, coaching, or social work experience.

SKILLS

Excellent interpersonal, verbal, and written communication skills.

Professional should have the skill and ability to build relationships with both campus and non-campus partners, gain rapport quickly with students in crisis and will work closely with students to provide support.

Detail-oriented with the ability to multitask and prioritize.

ABILITIES

Ability to maintain confidentiality.

Ability to organize and synthesize complex information is a must.

Ability to work at multiple campus locations.

Shift/Salary/Benefits

Shift: Days/M-F

Pay Band: B7

Salary: $20.29/hour

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position.

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check complete for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgement and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and-family-centered care institution, where employees partner everyday with patients and families for success".

Augusta University is a tobacco free environment and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity

Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.

https://www.augusta.edu/hr/jobs/

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365.

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=299448&PostingSeq=1