Job Details

Customer Service Representatives

Position Number: 9806185
Location: Salt Lake City, United States
Position Type: Adult and Continuing Education Programs

Customer Service Representatives

Job Summary

Customer Service Representatives
This position provides outstanding customer service and administrative support to all programs (and their students!) at Continuing Education, University Connected Learning at the University of Utah. We are constantly adapting to the needs of an expanding and diverse student population and are seeking candidates looking for opportunities for growth and creativity to meet these needs.
The value of being an employee at the University of Utah goes far beyond your base salary, so we
encourage you to carefully consider and compare our total package offer. This package includes a variety of excellent employee benefits, including health care coverage, retirement plans, and paid leave time and holidays, as well as other valuable benefits, services, and programs such as tuition reduction. One example is the U's retirement benefits which amount to a 14.2% contribution in addition to your annual salary.

Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.

Responsibilities
Customer Service Representative, II

Assist internal and external customers via phone, email, and in-person with questions about enrollments,
payments, refunds and general class information: 35%
Prepare and reconcile daily, weekly, and quarterly auditing reports on enrollments and payments: 15%
Receive and post student and departmental payments: 15%
Attend meetings to embed with programs, receive training, and stay updated on University issues: 5%
Perform data entry related to enrolling, dropping and transferring students in noncredit classes: 20%
Miscellaneous administrative tasks as assigned: 10%

Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Customer Service Representative, I: Requires little to no related experience.
Customer Service Representative, II: Requires at least 1 year of related experience.

Preferences
Strong attention to detail; ability to respect confidentiality of sensitive records and maintain professionalism and neutrality; interest in performing and optimizing support functions within larger organizations.

Special Instructions

Requisition Number: PRN46136B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday -- Friday, 8 AM -- 4 PM with some flexibility.HYBRID WORK OPPORTUNITY: Employees must reside in the state of Utah but will have the opportunity to work a hybrid schedule of in person and remote work.
Department: 02198 - Finance & Ops
Location: Campus
Pay Rate Range: 19.00
Close Date: 10/12/2026
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9806185"">https://utah.peopleadmin.com/postings/208897