Job Details

Associate Director, Student Services

Position Number: 9896312
Location: Salt Lake City, United States
Position Type: Student Affairs and Services

Associate Director, Student Services

Job Summary

The regional model for academic advising and career coaching provides a collaborative structure for advisors and career coaches to support students across multiple programs, a commitment to ongoing professional development, and a supportive leadership team dedicated to student success. This model also supports consistency, quality, and integration of academic advising and career coaching within each region and across the campus. There are three regions, each led by a Senior Director.

Region A includes the Colleges and Schools of the Liberal Arts and Sciences (Humanities, Science, and Social and Behavioral Science). Region B includes the David Eccles School of Business and the Price College of Engineering. Region C includes the Colleges of Architecture & Planning, Education, Fine Arts, Health, Nursing, and Social Work, the Navigate Hub for Exploring Students, and the Medical Laboratory Sciences program in the Spencer Fox Eccles School of Medicine.

The associate director positions carry no primary major advising caseload. However, they may need to take on a temporary caseload as necessary according to regional needs. Their primary responsibility is the supervision and professional development of front-line advising staff. They implement policies, programs, and financial objectives for their assigned regions in relation to academic advising and integration with career coaching. They ensure continuity and quality services between academic advisors and students.

Responsibilities
1. Develops and implements customer service, human resources and financial objectives for assigned departments consistent with the University's goals and objectives.
2. Manages departments' budgets, estimates budgetary requirements for special projects and oversees purchases and inventory.
3. Implements and administers new and existing department programs and services to internal and external customers. Evaluates program effectiveness. May carry out and implement logistic plans and procedures to ensure that internal university and external entities' needs are met.
4. Assumes authority and performs functions of the department director in his/her absence.
5. Participates in the development and interpretation of department polices to ensure compliance with the University's policies and regulatory requirements. May authorize exceptions to department policy and procedures related to assigned departments. Ensures compliance with Federal and state regulations.
6. Establishes internal objectives and implements procedures to meet goals. Assists in setting department short and long-term goals.
7. Oversees department human resources management including recruitment, performance evaluations and retention of staff.
8. Ensures customer satisfaction by analyzing customer complaints, concerns and suggestions. Provides appropriate follow through to ensure quality customer service.
9. Facilitates cooperative and collaborative relationships with the community and other institutions.
10. Authorizes the purchase and implementation of new technology, resources and equipment.
11. Serves as part of the department management team.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Bachelor's degree in Business or Public Administration, a related area, or equivalency (one year of education can be substituted for two years of related work experience). Six years of progressively more responsible management experience; and demonstrated leadership, human relations and effective communication skills also required.

Master's degree in Business Administration or related area preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

At least 4 years of experience in direct Academic Advising
Master's Degree in Academic Advising, Education, or student success-related fields

Special Instructions

Requisition Number: PRN46473B
Full Time or Part Time? Full Time
Work Schedule Summary: Mon-Fri 8am-5pm, some nights or weekends as needed. This role in on-site/hybrid per University policy. Occasional in-/out-of-state travel.
Department: 02505 - Region B Advising
Location: Campus
Pay Rate Range: 78000 to 83000
Close Date: 01/15/2027
Open Until Filled:

To apply, visit <a href=""https://apptrkr.com/9896312"">https://utah.peopleadmin.com/postings/210758